Senior IT Analyst - O&M, Web/UX & Release Management

OAS is seeking an experienced Senior IT Analyst to support the Federal Aviation Administration (FAA) Database Program. This position provides operations and maintenance (O&M), web application sustainment, user experience (UX) design, release management, and end-user enablement support for a federal airport data management system and related web applications.

The selected candidate will play a key role in maintaining a highly reliable operational environment while enhancing user experiences, supporting accessibility compliance requirements, coordinating software releases, and developing training resources for FAA stakeholders. This role requires a blend of technical operations expertise, customer-focused design capabilities, and software release management experience.

Key Responsibilities

Operations & Maintenance (O&M)

• Provide operational and maintenance support across development, testing, and production environments.
• Sustain applications, utility modules, web services, APIs, and system integrations that support airport data collection, management, and distribution.
• Monitor system performance, reliability, and operational efficiency.
• Administer user access controls, notification services, and integration services.
• Ensure data traceability, auditability, and change management processes are maintained.
• Support data governance activities by:
  • Validating data integrity
  • Monitoring data quality
  • Maintaining data collection workflows
  • Generating system utilization metrics and operational reports
• Troubleshoot operational issues and coordinate corrective actions to maintain system availability.

Website Design & User Experience (UI/UX)

• Design, implement, and maintain responsive web experiences across desktop, tablet, and mobile platforms.
• Support a consistent visual design framework and user experience across the application portfolio.
• Develop intuitive user interfaces that optimize data accessibility and usability.
• Ensure compliance with:
  • Section 508 Accessibility Requirements
  • WCAG 2.1 Level AA Standards
  • Federal accessibility and usability guidelines
• Support compatibility with assistive technologies and accessibility testing efforts.
• Apply user-centered design principles, including:
  • Persona-driven design approaches
  • Mobile-first development strategies
  • Role-based dashboards and workflows
  • User feedback analysis and continuous improvement initiatives

Training & User Enablement

• Develop and maintain end-user training materials, including:
  • User guides
  • Frequently Asked Questions (FAQs)
  • Newsletters
  • Quick-reference materials
  • Training videos and multimedia resources
• Support development and delivery of user training sessions.
• Collect and analyze user feedback to improve application usability and adoption.
• Coordinate communication activities related to system enhancements and new feature releases.

Release & Configuration Management

• Support release management activities throughout the software lifecycle.
• Verify operational readiness, system performance, and compliance requirements prior to deployment.
• Maintain release schedules, deployment documentation, and software repositories.
• Identify, track, and mitigate release-related risks.
• Support deployment automation initiatives and release management tooling.
• Coordinate with government production support organizations and development teams to ensure successful deployments.
• Assist with configuration management activities and software version control processes.

Required Qualifications

• Bachelor's degree in Information Systems, Business Systems, Management Information Systems (MIS), Information Technology, IT Management, or another information technology-related discipline.
  • Engineering, Mathematics, or Science degrees may be substituted.
• Eight (8) years of relevant professional experience.
• Demonstrated experience with:
  • Operations and maintenance of enterprise web applications
  • API management and systems integration
  • User experience (UX) and responsive web design
  • Front-end application delivery and usability improvements
  • Software release management and deployment activities
  • End-user training and technical enablement
• Strong knowledge of:
  • Section 508 accessibility requirements
  • WCAG 2.1 Level AA standards
  • Data validation and data quality management practices
  • System performance monitoring and operational support
  • Configuration management and software release processes
  • Federal software development and deployment environments
• Ability to support a multi-application production environment with a high degree of reliability and data integrity.
• Ability to deliver intuitive, role-based user experiences across multiple devices and user communities.
• Ability to obtain and maintain a Public Trust clearance.
• Ability to obtain and maintain FAA Personal Identity Verification (PIV) credentials and access Sensitive Unclassified Information (SUI).

Preferred Qualifications

• Experience supporting FAA programs or other federal aviation-related systems.
• Experience with modern front-end frameworks and enterprise design systems.
• Experience supporting:
  • Application monitoring and telemetry platforms
  • Performance analytics and reporting tools
  • CI/CD pipelines and deployment automation
• Familiarity with airport operations, aviation data management, or federal transportation systems.
• Relevant industry certifications, such as:
  • ITIL Foundation
  • CompTIA Security
  • Certified ScrumMaster (CSM)
  • Other related technology or project management certifications

Education & Experience Equivalencies

The following substitutions may be applied:

• Master's degree in a related discipline may substitute for two (2) years of required experience.
• Ph.D. in a related discipline may substitute for four (4) years of required experience.
• Six (6) years of additional relevant experience beyond the minimum requirement may substitute for a Bachelor's degree.