What are the responsibilities and job description for the Workstation Support Technician position at Object Technology Solutions, Inc.?
Job Details
Object Technology Solutions, Inc (OTSI) has an immediate opening for Workstation Support Technician
Location: Topeka, KS
· High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
· Proven experience (2 years) as a workstation support technician or in a similar technical support role.
· Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
· Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
· Strong knowledge of operating systems, productivity software, and office applications.
· Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
· Excellent communication skills, both verbal and written, with a customer-oriented approach.
· Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
· Strong problem-solving skills and the ability to think critically under pressure.
· Adept at working independently as well as collaboratively within a team.
· Relevant certifications (e.g., CompTIA A , Microsoft Certified Desktop Support Technician) are a plus.
· Prior customer service experience including face to face and via phone.
About us
OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a Follow-the-Sun model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100 enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.
Our Center of Excellence:
- Data & Analytics
- Digital Transformation
- QA & Automation
- Enterprise Applications
- Disruptive Technologies