What are the responsibilities and job description for the Internship/Co-Op (IT Helpdesk) position at Obayashi Corporation?
OBAYASHI CORPORATION is seeking a motivated and tech-savvy IT Helpdesk Intern to join our IT team for the summer. This internship offers hands-on experience providing first-level technical support in a professional environment. The intern will support end users with hardware, software, and network-related issues while gaining exposure to IT operations, security best practices, and customer-focused service delivery. This role will be full-time, onsite-based in our Foster City office.
Duration
Generally, 10-12 weeks between May and September with a flexible start and end date to accommodate academic schedules.
Responsibilities:
End-User Support
- Provide first-level technical support to end users for hardware, software, and network-related issues
- Diagnose and resolve issues related to operating systems, applications, and connectivity in a timely manner
- Deliver responsive and professional support in person, via phone, and email
- Communicate technical concepts clearly in a user-friendly manner to ensure a positive user experience
Account & Access Support
- Assist users with password resets and access permissions
- Support onboarding processes by configuring user profiles and system access
- Ensure secure handling of credentials and adherence to IT security policies
Device & System Support
- Configure, deploy, and troubleshoot desktops, laptops, printers, and peripheral devices
- Assist users with device setup, software installations, and troubleshooting
- Perform routine maintenance, updates, and system health checks to ensure optimal performance
Documentation & Ticketing
- Record support requests, incidents, and resolutions accurately in the IT ticketing system
- Maintain documentation of recurring issues and standard solutions to improve efficiency
Security & Compliance
- Follow organizational IT policies and data security guidelines
- Ensure proper handling of sensitive information and user data
- Support basic security practices such as system updates, antivirus checks, and safe access controls
Collaboration & Projects
- Escalate complex or unresolved issues to higher-level IT support staff as needed
- Work closely with IT team members to resolve issues efficiently
- Assist with IT projects, including system upgrades and process improvements
Qualifications
Required
- Currently pursuing a degree in Information Technology, Computer Science, or a related field
- Basic understanding of Windows/macOS operating systems and common productivity applications
- Strong problem-solving skills with a customer-service mindset
- Ability to communicate clearly and professionally with non-technical users
- Attention to detail and ability to follow security and confidentiality guidelines
Preferred
- Familiarity with helpdesk or ticketing systems
- Basic knowledge of networking concepts (Wi-Fi, VPN, connectivity troubleshooting)
- Experience setting up or troubleshooting computers and peripherals
- Interest in IT support, systems administration, or cybersecurity
What You’ll Gain
- Hands-on experience in a professional IT helpdesk environment
- Exposure to real-world IT infrastructure, security practices, and support workflows
- Mentorship from experienced IT professionals
- Practical skills that prepare you for future IT roles
HOURLY PAY RANGES:
- $25.00-$30.00/ HOUR
The expected pay range for this position is $25.00 to $30.00 per hour. Obayashi Corporation provides pay ranges representing its good faith estimate of what it reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.
About Obayashi
Obayashi Corporation has delivered quality solutions to infrastructure challenges across the globe for more than 130 years. Founded in 1892, Obayashi is the largest Japanese Contractor, consistently ranked in the Top 20 ENR Global Contractors and is the fourth largest International Contractor conducting business in the United States. Obayashi has been operating and completing projects in the United States since 1979. Obayashi provides a full range of general contractor services in both public works and private sectors, including: office buildings, residences, tunnels, highways, rail systems, bridges, artificial islands, airports, and nuclear power plants. Other services include urban planning and architecture, real estate and property development, environmental, and waste services. The North American Operations consolidated revenue is over $3 billion in the United States and Canada.
Equal Opportunity Employer
Obayashi Corporation is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors and coworkers.
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Salary : $25 - $30