Senior Manager, Sales Operations

Who We Are

Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35 year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together.

What We Need

Obagi is seeking a strategic Senior Manager of Sales Operations to optimize and support the professional channel sales process to ensure efficiency, effectiveness, and alignment with company goals. This role will manage sales tools, reporting, enablement initiatives, and cross-functional collaboration to drive performance and support the field sales team.

What You’ll Do

• Develop and implement streamlined sales processes and best practices to improve efficiency across the B2B sales cycle
• Manage and optimize CRM systems and sales technologies to support pipeline management and reporting
• Collaborate cross-functionally with Sales, Marketing, Finance, Customer Service, Supply Chain, and Product Development to ensure alignment on campaigns, product launches, and customer experience
• Oversee territory planning, quota setting, and sales forecasting
• Support sales training, onboarding, and internal communication by coordinating sessions, preparing performance reports, and delivering key messaging.
• Ensure sales teams are equipped with necessary tools, resources, and competitive intelligence
• Monitor compliance with pricing, discounting, and promotional policies.
• Identify inefficiencies in sales support processes and recommend improvements
• Facilitate feedback loops between sales representatives, leadership, and cross-functional teams to improve execution and alignment.
• Oversee the rollout and adoption of new tools, processes, and strategies within the sales organization
• Lead year-end operational execution processes for professional channel
• Update and maintain all channel price lists and order forms,
• Manage month-end assessment of all T&E spend for alignment to budget and policies.
• Maintain accurate records, reports, and compliance documentation
• Communicate and provide occasional training to the sales organization on process changes and updates
• Provide coaching, tools, and resources to support field sales leaders and representatives
• Partner with Marketing to align sales campaigns with promotional activities and lead generation efforts
• Assist in the launch of new products and initiatives, ensuring consistent messaging and timely execution
• Manage and maintain backend infrastructure to support efficient operations
• Partner with Customer Service team on best practices to support sales teams
  
  

What You’ll Need:

• A bachelor’s degree in from an accredited university in business administration, communications, or related field highly preferred; equivalent years of working experience will be considered
• At least 8 years of relevant experience in sales operations, preferably within the beauty / CPG space
• Analytical mindset and strong problem-solving skills
• Exceptional organizational and prioritization/time management skills; demonstrated ability to work under pressure to meet deadlines.
• Comfortable operating in a fast paced, ever-changing environment; someone who thrives in ambiguity and adapts quickly.
• Ability to travel up to 20% for tradeshows, sales meetings, and training events
• Advanced proficiency in Microsoft Office, CRM systems, Excel, and PowerBI
• Possess an energetic, positive attitude that encourages a team and supports the growth and professional development of others.
  
  

Physical Requirements:

These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, Working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed.