Patient Appointment Coordinator

Job Overview

We are seeking a dedicated and detail-oriented Patient Appointment Coordinator to join our healthcare team. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a comprehensive understanding of medical administrative support. In this role, you will be responsible for scheduling patient appointments, managing electronic health records, verifying insurance information, and ensuring smooth clinic operations. Your proactive approach and customer service expertise will contribute significantly to delivering exceptional patient care and operational efficiency.

Duties

• Schedule patient appointments accurately across multiple EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and others, ensuring optimal clinic flow.
• Verify insurance coverage and benefits, including Medicare and health insurance policies, to facilitate seamless billing processes.
• Review and update medical records while maintaining strict adherence to HIPAA and clinical confidentiality policies.
• Assist patients with intake procedures, providing clear instructions and compassionate support during their visit process.
• Manage phone communication effectively using multi-line phone systems, demonstrating professional phone etiquette and prompt responsiveness.
• Support medical billing by understanding CPT coding, ICD-9/10 coding standards, and medical collection procedures to ensure accurate documentation review and revenue cycle management.
• Maintain organized filing systems for medical records and documentation, ensuring easy retrieval and compliance with health information management standards.
• Utilize office management software such as Microsoft Office suite to generate reports, update schedules, and handle administrative tasks efficiently.
• Collaborate with clinical staff to coordinate care plans and ensure all patient information is accurately documented within the EMR/EHR systems.
• Provide front desk support by greeting patients, managing appointment confirmations, and handling inquiries professionally.

Experience

• Prior experience in a medical office or healthcare setting is essential; clinic or dental office experience is highly desirable.
• Demonstrated proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or Eaglesoft is required.
• Strong knowledge of health insurance verification processes and familiarity with Medicare policies is preferred.
• Experience in medical coding (ICD-10/ICD-9/CPT) along with medical billing knowledge will be advantageous.
• Bilingual skills are a plus to effectively serve diverse patient populations.
• Proven ability to handle clerical tasks such as filing, data entry (including 10-key typing), and managing multi-line phones efficiently.
• Excellent customer service skills combined with professional phone etiquette in a fast-paced environment are essential.
• Knowledge of clinical confidentiality policies and health information management standards must be demonstrated through previous roles.
• Office management experience involving appointment scheduling, insurance verification, and documentation review will strengthen candidacy.

Join our team as a Patient Appointment Coordinator to play a vital role in delivering exemplary patient service while supporting efficient clinic operations through your expertise in medical administration and compassionate communication!

Pay: $18.00 - $18.50 per hour

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Uniform allowance
• Vision insurance

Work Location: In person

Salary : $18 - $19