What are the responsibilities and job description for the Account Manager position at Oatridge Security Group Inc?
OSG is looking for an experienced account manager to lead our team at an office complex in Seattle's Sodo district! We need a dedicated individual with great communication skills, excellent customer service, and strong leadership qualities. An ideal candidate will have supervisory experience, proficiency with the Microsoft Office suite, and the ability to lead a team of about 10 officers. Experience in the security field is not required for this position. For the right candidate, we are confident that they can be brought up to speed on security fundamentals in a short amount of time.
This position will require regular communication between the client and OSG’s Operations team. Excellent customer service is a must! Another core element of this role will be training new security officers assigned to this jobsite. The supervisor should be a subject matter expert on every of aspect of security for the client’s property.
Some of the primary responsibilities include:
- Answering phone calls and messages from the client and officers, identifying call outs or no shows, dispatching for shift coverage, and adjusting the schedule.
- Auditing security officers’ patrols, reports, conducting site inventory, etc. to ensure compliance and schedule follow ups to ensure resolution of any issues.
- Conducting security officer training and issuing disciplinary/corrective action as needed while maintaining comprehensive notes on employee job performance and attendance.
- Implementing, configuring, and maintaining site equipment including but not limited to lock boxes, cell phones, TrackTik scan points, geo-fence, temporary post orders, etc...
- Coordinating with the Operations team to ensure a swift response to client concerns/instructions.
This is not a comprehensive list of duties. Other duties may be assigned as needed.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Experience:
- supervisory: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Seattle, WA (Required)
Work Location: In person