Residential Appliance Repair Technician (Appleton, WI)

• Diagnose and repair residential appliances (refrigerators, washers, dryers, dishwashers, ranges, microwaves, ice makers) for Whirlpool, Samsung, and LG brands.
  

• Perform sealed system repairs (e.g., compressors, evaporators) and use lock ring or brazing methods (training provided).
  

• Manage daily service calls via tablet-based dispatching, optimizing tight routes from a home-based operation.
  

• Provide exceptional customer service, explaining repairs clearly and de-escalating frustrated clients with professionalism.
  

• Pre-screen calls and coordinate parts delivery to ensure first-call completion, maximizing efficiency and commission earnings.
  

• Maintain clear communication with dispatch and management, adhering to Lake’s 100% remote operational model.
  

• Engage in ongoing training to stay current on appliance technologies (e.g., smart appliances).
  

• Mentor junior technicians (preferred for Full-Line Technicians) in small markets with 2–5 team members.
  

Requirements

• Experience: 2 Years of Residential Appliance eRepair Experience
  

• Certifications: EPA Universal Certification preferred (required for sealed system repairs, training provided for Trainees).
  

• Technical Skills: Proficiency in diagnosing and repairing appliances using multimeters, schematics, and tools; knowledge of electrical, plumbing, and HVAC systems.
  

• Customer Service: Strong communication skills to explain repairs and manage client expectations, with a proven ability to handle frustrated customers.
  

• Organizational Skills: Ability to manage high call volumes, coordinate parts, and optimize routes.
  

• Adaptability: Willingness to learn Lake’s processes, and new technologies (e.g., smart appliances).
  

• Teamwork: Enthusiasm for team collaboration and community involvement (e.g., volunteering).
  

• Other: Valid driver’s license, ability to pass background checks and drug screening.
  

• Sealed system repair experience (e.g., compressors, evaporators).
  

• Mentoring or supervisory experience (valued for Full-Line Technicians).
  

• Familiarity with Whirlpool, Samsung, LG appliances and warranty work.
  

• Experience with tablet-based dispatching and remote operations.
  

Benefits

• Competitive hourly pay ($20–$30 /hour, based on experience) plus up to 30% commission per completed call.
  

• Estimated annual earnings: $80,000–$95,000 for experienced technicians.
  

• Comprehensive health and insurance benefits, including medical, dental, vision, and life insurance.
  

• Fully stocked company van, fuel, maintenance, and uniforms provided.
  

• Paid time off and flexible scheduling to support work-life balance and family events.
  

• Ongoing training and professional development.
  

• Support for community involvement, including volunteering opportunities.