What are the responsibilities and job description for the Front Desk Agent position at Oasis Hotel And Bar?
Job Overview: We are seeking a detail-oriented Team Member to join our team. Your role will be crucial in ensuring smooth and efficient operations while providing exceptional service to our guests.
Responsibilities:
- Conduct the nightly audit to reconcile accounts and prepare reports.
- Handle guest check-ins and check-outs efficiently and professionally.
- Respond to guest inquiries, resolve issues or complaints promptly, and ensure guest satisfaction.
- Maintain a clean and organized front desk area.
- Assist with security by monitoring surveillance cameras and ensuring the safety of guests and property.
- Ability to perform cleaning tasks and maintain high cleanliness standards.
Qualifications:
- Previous experience in hospitality or a similar role.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in using front desk software and phone systems.
- Excellent communication skills, both verbal and written.
- Ability to multitask and work efficiently in a fast-paced environment.
Nice-to-Have Skills:
- Knowledge of hospitality management practices.
- Bilingual proficiency in languages such as Spanish, French, or others.
- Experience in guest services within a hotel setting.
- Familiarity with front desk operations in the hospitality industry.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits.
How to Apply: If you are passionate about hospitality and meet the qualifications listed, we encourage you to apply for the Night Auditor position. Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for our team.
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $12