Dockmaster

The Dockmaster is responsible for the day-to-day operations of the marina docks, ensuring safe vessel movements, exceptional guest service, and efficient slip management. This role oversees dock staff, coordinates vessel arrivals and departures, maintains dock facilities, and serves as the primary point of contact for slip holders and visiting boaters.

The Dockmaster plays a critical leadership role in maintaining marina safety, operational standards, and customer satisfaction while supporting overall marina operations.

Dock Operations

• Coordinate vessel arrivals, departures, and slip assignments while assisting with safe docking and maneuvering.
• Monitor dock activity and conditions to maintain safe and efficient traffic flow within the marina.
  
  
  

Customer Service

• Serve as the primary contact for slip holders, transient boaters, and marina guests.
• Address customer inquiries or concerns while promoting marina services and amenities.
  
  
  

Staff Leadership

• Supervise, schedule, and support dockhands to ensure smooth daily dock operations.
• Train staff on docking procedures, safety practices, and customer service expectations.
  
  
  

Slip & Reservation Management

• Manage marina occupancy including slip assignments and transient reservations.
• Maintain accurate records of vessels, dock usage, and customer information.
  
  
  

Safety & Compliance

• Enforce marina policies and safety regulations across docks and facilities.
• Monitor weather conditions and respond to emergencies or safety incidents as needed.
  
  
  

Maintenance Oversight

• Conduct routine inspections of docks, utilities, and marina infrastructure.
• Coordinate minor repairs and report maintenance issues to marina management.
  
  
  

Qualifications

• Previous marina, boating, or waterfront operations experience preferred
• Strong knowledge of docking procedures and vessel handling
• Leadership or supervisory experience preferred
• Excellent communication and customer service skills
• Ability to work outdoors in varying weather conditions
  
  
  

Physical Requirements

• Ability to perform essential job functions safely and consistently in compliance with ADA, FMLA, and other applicable standards.
• Must be able to talk, listen and speak clearly on the telephone and in person.
• Primarily light, administrative work with occasional heavy lifting (up to 100 lbs.) and frequent moderate lifting (20–50 lbs.).
• Ability to move through varied marina environments and obstacles, with or without accommodation.
• Comfortable with extended computer use and repetitive fine-motor tasks.