Temporary Safe At Home Program Assistant Part-time for AgeBetter Inc.

Basic Function

This part-time role assists with the coordination of Safe at Home, a program that supports older adults in staying safe at home through free, personalized home safety assessments and fall-prevention education.

Duties include responding to inquiries, supporting outreach efforts, performing data entry, conducting follow-up calls with participants and connecting participants with community resources as needed.

This position is grant-funded and contingent upon continued funding. This position works in collaboration with the AgeBetter Outreach and Services Coordinator.

Responsibilities

• Provides information about the AgeBetter Safe at Home program by phone and in person. Responds to inquiries from volunteers, referral sources, and participants; assists with scheduling assessments as needed; and provides general program information.
• Maintains inventory of program equipment, backpacks, and other supplies to support participants and volunteers.
• Maintains and updates the Safe at Home Community Resources Guide, expanding listings of services and community organizations to meet participant needs.
• Assists participants in locating equipment, devices, and supplies; coordinates or assists with delivery of supplies and equipment as needed.
• Assists with outreach activities to recruit participants and volunteers, including social media engagement, community events and fairs, presentations, and press releases.
• Maintains and records outreach and marketing activity data.
• Alerts the Executive Director to participant needs related to free or sliding-fee equipment or services.
• Communicates participant concerns, observations, or feedback in a timely manner to the team and/or Executive Director.
  
  

Qualifications

• Excellent communication skills and a strong commitment to high-quality customer service.
• Ability to work collaboratively with team members, community partners, and other professionals.
• Demonstrated ability to consistently exhibit warmth, tact, diplomacy, and patience.
• Proficiency with Microsoft Office Suite (especially Word and Excel); familiarity with Canva or similar design software and Google Workspace preferred.
• Ability to maintain confidentiality and protect sensitive information.
• Interest in working with older adults, particularly in the area of falls prevention; willingness to continue learning about aging and aging in place.
• Ability to work effectively with a diverse range of activity levels, functional abilities, personalities, and cultural backgrounds.
• Knowledge of community resources and services.
• Experience and skills in marketing, outreach, and promotional activities.
• Ability to multi-task, prioritize responsibilities, and work independently.
• Strong analytical and problem-solving skills.
• Demonstrated commitment to quality service and program excellence.
• Ability to occasionally work a flexible schedule to support outreach activities.
  
  

Other

Reliable transportation required for outreach purposes.

Experience

One to two years of experience working with older adults preferred; volunteer service experience is a plus. Administrative experience with an emphasis on customer service is preferred. Experience in a nonprofit environment is also desirable.

Education Associate or Bachelor’s Degree in related field preferred but not required.