What are the responsibilities and job description for the Client Strategic Advisor (CSA) position at Oakwood Village?
Position Overview
The Client Strategic Advisor (CSA) will serve as a liaison between Oakwood Village and their IT vendor.
This position is accountable to the Chief Financial Officer.
MISSION
We are Called to serve a thriving community where senior live with dignity, connection and purpose.
CORE VALUES
ESSENTIAL JOB FUNCTIONS (not intended to be an all inclusive list)
The Client Strategic Advisor (CSA) will serve as a liaison between Oakwood Village and their IT vendor.
This position is accountable to the Chief Financial Officer.
MISSION
We are Called to serve a thriving community where senior live with dignity, connection and purpose.
CORE VALUES
ESSENTIAL JOB FUNCTIONS (not intended to be an all inclusive list)
- Liaison between Oakwood and Parasol on all tickets and projects
- Attending meetings as determined by Oakwood
- Weekly and daily management of open tickets and issues, including daily ticket reviews
- Leading the steering committee meetings
- Manage approvals such as change management
- Bring information to executives as appropriate for decision making
- Liaison with project management team on project status, tasks and decision points
- Emergency issue coordination and oversight
- Manage Oakwood’s IT budget
- Manage Oakwood’s IT purchasing
- Manage Oakwood’s quarterly PSOW process