What are the responsibilities and job description for the Assistant General Manager position at Oakwood Sports Center?
Job Title: Assistant General Manager
Location: Oakwood Sports Center in Glastonbury, CT
Type: Full-Time
Reports To: General Manager
Salary: $60,000 - $70,000
Welcome to Oakwood Sports Center, Glastonbury’s premier destination for sports and entertainment. As part of the National Sport Group (NSG) family, we are proud to be one of Connecticut’s most historic indoor sports facilities, with a rich legacy dating back to the 1970s. Our recent major renovations in the summer of 2024, including a brand-new kitchen and renovated bar, have modernized our amenities while preserving the history that has been built over the past 50 years.
Position Overview: The Assistant General Manager is a key operational leader responsible for supporting the General Manager in all aspects of managing a high-traffic indoor sports facility. This role combines leadership, operational oversight, and customer engagement to ensure that the facility runs smoothly, safely, and profitably on a daily basis.
The AGM plays an integral role in supervising and developing staff, delivering exceptional customer service, and ensuring that leagues, tournaments, rentals, and special events are executed at the highest standards. The position requires strong organizational skills, excellent communication abilities, and a proactive, problem-solving mindset.
Working closely with the General Manager, the AGM helps manage schedules, monitor facility maintenance, support financial and administrative tasks, and act as a liaison between customers, vendors, and staff. This is a highly visible, hands-on role that often serves as the Manager-on-Duty, requiring availability during peak hours—particularly evenings, weekends, and holidays.
The ideal candidate is a natural leader with a background in sports or recreation, a passion for working with people, and a willingness to roll up their sleeves to get things done. This role offers an opportunity to grow within facility management, contribute to a positive and inclusive community, and play a direct part in the success of the business.
Key Responsibilities:
1. Facility Operations:
o Ensure the facility is clean, safe, and well-maintained at all times.
o Oversee the scheduling and usage of courts, fields, and other facility spaces.
o Assist in managing inventory and equipment maintenance.
o Assist in daily oversight of all facility operations, including opening/closing procedures.
2. Staff Supervision:
o Help recruit, hire, train, and supervise front desk, maintenance, and event staff.
o Assist with scheduling, timekeeping, and performance evaluations.
o Promote a positive team culture focused on customer service and safety.
3. Customer Experience:
o Provide excellent customer service, handling guest inquiries, feedback, and complaints promptly.
o Ensure programs, leagues, camps, and events run smoothly and meet customer expectations.
o Build relationships with clients, teams, and league participants.
4. Program & Event Management:
o Support in planning, organizing, selling, marketing, and executing leagues, tournaments, camps, and private events.
o Coordinate with coaches, referees, and vendors as needed.
o Track registrations, payments, and attendance.
5. Administrative & Financial:
o Support marketing initiatives such as promotions, social media content, and email campaigns.
o Assist with basic financial tasks including sales tracking, cash handling, and reporting.
o Ensure compliance with all facility policies, safety protocols, and local regulations.
Qualifications:
· 2 years of experience in facility management, sports management, recreation, or hospitality.
· 2 years of experience in a leadership position.
· Experience in developing, building, and managing youth/adult sports leagues or events.
· Bachelor’s degree in Sports Management, Recreation, Business, or related field.
· Experience in managing youth/adult sports leagues or events.
· Strong leadership, organizational, and communication skills.
· First Aid and CPR certification (or willingness to obtain).
· Ability to work evenings, weekends, and holidays as needed.
· Excellent communication and interpersonal skills.
· Proficient in Microsoft Office and facility scheduling software.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Capable of lifting up to 50 lbs occasionally.
- Willingness to be hands-on in a physically active environment.
Benefits:
· Opportunity to work in a fun, active, and fast-paced environment.
· Room for growth within a growing company and industry.
· Be part of a team that’s passionate about sports, community, and customer service.
· Health benefits
How to Apply:
Please send your resume and a cover letter to tim@oakwoodsportscenter.org
Oakwood Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Health insurance
- Opportunities for advancement
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $60,000 - $70,000