What are the responsibilities and job description for the Houseman - Appy Lodge in Gatlinburg position at Oaktenn?
Pay Range is $15 - $17 per hour.
Locations in Gatlinburg, TN
Why Oaktenn?
Oaktenn, Inc. is a small, family-owned company in Sevier County, TN, that has been in the lodging and hospitality industry for generations! With four incredible lodges and a central laundry facility, we are always looking for great additions to our team, both part time and full time, with or without experience. We have three locations in Gatlinburg – Appy Lodge, Old Creek Lodge, and Bearskin Lodge. The Lodge at Five Oaks and our Laundry facility are in Sevierville.
Our owners are focused on showing associates respect and appreciation by offering fun perks, bonuses, paid vacation, insurance, and potential for growth and promotion! Here at Oaktenn you would be a valuable addition to our talented and hard-working team. We would love to talk to you today!
Oaktenn Inc. Lodging Properties
Position Title: Houseman
Reports To: Housekeeping Manager, Assistant General Manager, General Manager
Revision Date: 6/25
Position Summary
The Houseman plays a critical support role within the Housekeeping Department and contributes to the overall cleanliness, organization, and guest experience throughout the hotel. This position is responsible for maintaining all public areas, assisting with room support tasks, and providing timely assistance to various departments as needed. The Houseman ensures a high standard of cleanliness and hospitality, while promoting teamwork and excellent customer service across the property. The ideal candidate will be physically capable, detail-oriented, and an effective communicator. Availability on weekends and holidays is required.
Duties and Responsibilities
- Arrive to work on time in the assigned, clean uniform.
- Maintain key control standards and exercise appropriate care when handling hotel keys.
- Support daily operations by cleaning public spaces including hallways, stairwells, vending areas, elevators, meeting rooms, and all guest-facing and back-of-house areas.
- Remove trash from all receptacles throughout the property, ensuring cleanliness and sanitation in all public areas.
Assist with daily exterior maintenance, including sweeping, vacuuming stairwells, and collecting debris in parking lots and guest entrance areas. - Provide logistical support to housekeeping staff by assisting with linen and terry distribution, room supply delivery, and fulfilling special cleaning requests.
- Aid laundry operations by assisting with loading and unloading delivery or supply vehicles.
- Communicate effectively with the Front Desk to coordinate guest service requests, room deliveries, and additional needs.
- Promptly report any lost and found items to the appropriate supervisor or Housekeeping Manager on duty.
- Ensure storage rooms, chemical supply rooms, and workstations are kept clean, organized, and stocked.
- Support departmental inventory processes by assisting with monthly and quarterly counts of supplies and linens.
Duties and Responsibilities Cont.
- Uphold property cleanliness standards and ensure a high level of presentation and service is maintained at all times.
- Appropriately resolve guest concerns or escalate them to the department supervisor when necessary.
- Perform other related duties as assigned by the Housekeeping Manager, Assistant General Manager or General Manager.
Physical Requirements
- Ability to stand and walk for extended periods throughout shifts.
- Regularly lift and carry items up to 35 lbs.
- Frequent bending, kneeling, reaching, twisting, pushing, pulling, and stooping.
Salary : $15 - $17
