Help Desk Technician

Join our team today and immerse yourself in a rewarding career for years to come!

As a Help Desk Technician, you will work within our IT department located in Lawrenceville, Mercer County NJ.

Schedule: Full-time; Monday-Friday 8:00am-5:00pm; One (1) hour unpaid lunch

Responsibilities: 

• Provides technical support and assistance to users facing IT related issues.
• Installs, configures and responds to customer calls for software, hardware, peripherals, and other data network devices;
• Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment;
• Develops and maintains technical documentation;
• Responsible for 24X7 on-call support;
• Ensures that the customer is kept informed of the call and ticket status through problem resolution;

Benefits: 

• Competitive base salary
• Medical and dental insurance
• Vision plan
• Retirement plan
• Flexible spending plans
• EXCELLENT time benefits for qualified positions!
• Opportunity for personal and career growth
• Team-oriented environment – we practice the FISH! Philosophy!

Qualifications:

• Associate degree or at least two years’ experience in computer hardware/software support and troubleshooting;

• Must have a high level of responsibility and dependability;

• Excellent communication skills, knowledge of basic network principles and peer to peer networking;

• Knowledge of Windows and Novell server environments;

• Proficient in MS office suite;

• Valid Driver's License

All positions require a valid driver’s license in good standing and pre-employment drug screening. Oaks Integrated Care considers applicants for all positions without regard to: race; color; religion; sex; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status.