IT Business Analyst (SAP SCE)

Global luxury retail corporation is looking for an IT Business Analyst w/SAP SCE experience to work at their Shelton, CT office.

The purpose of this position is to deliver support services for all aspects of SAP SCE functionality, with a focus on OTC, including coordinating and working with other cross-functional teams, the business process sponsor and business use.

Responsibilities

• Provides second level support for the SAP system in the Americas region and related regional applications in the areas of Sales and Distribution and MDM.
• Cooperates with local key users and global third level support with regard to problem resolution and implementation of configuration changes and enhancements to meet business requirements.
• Provides user support, troubleshooting, error resolution, and explains how SAP supports the business processes.
• Ensures fixes and/or changes for incidents and problems do not adversely affect other business processes in their application area, other application areas, or other project teams.
• Coordinate testing for SAP upgrades, software changes and bug/fix corrections with the key user community to limit business interruption.

Knowledge Requirements

• Bachelor’s degree in an applicable field and 3 years related work experience are required
• 2 years of SAP OTC experience
• SAP Cross functional experience in Order to Cash (OTC) and Procure to Pay (PTP)

Skill Requirements

• Solid background working with supply chain related business processes.
• Demonstrated ability to effectively collaborate with a variety of levels across the organization.
• Ability to identify and solve complex problems through research and troubleshooting.
• Strong verbal and written communication skills

Personal skills

• Excellent written and verbal communication skills.
• Customer focused.
• Self-motivation and ability to work independently.
• Proven ability to collaborate with customers to define issues and plan of action with flexibility.
• Exceptional people skills with demonstrated ability to work with both a technical and functional audience.