Great Oaks Coalition YouthBuild - Case Manager/Family Advocate

Job Purpose

The YouthBuild Case Manager/Family Advocate serves as a bridge among participants, families, school staff, service providers, and the community to ensure students and families have the supports necessary to thrive and successfully complete the YouthBuild program. Consistent with the U.S. Department of Labor YouthBuild model, this position supports participants across education, occupational skills training, leadership development, community service, work readiness, and transition planning. The role combines individualized coaching, family engagement, resiliency instruction, case management, supportive service coordination, and community partnership development to remove barriers, strengthen persistence, and promote program completion, and successful transition to post-secondary placement and retention.

Duties and Responsibilities

• Utilize IntelliSpark resources to assess participants and determine pre- and post-assessment scores across the six domains of resiliency.
• Implement the curriculum for identified Transformational Micro-Credentials that support Resiliency, Initiative, Collaboration and Professionalism.
• Administer the TABE screening assessment to monitor participant academic growth and chart Measurable Skills Gains (MSG).
• Develop, implement, and regularly update Individual Success Plans aligned with participants' goals, including clearly defined milestones toward successful YouthBuild completion.
• Monitor participant progress, attendance, engagement, persistence, and participation across YouthBuild activities; adjust support plans and implement timely interventions when participants are at risk of falling behind or exiting before completion.
• Conduct prompt outreach and individualized re-engagement planning for participants who miss services, disengage, or demonstrate other indicators that may jeopardize retention and completion.
• Serve as the primary point of contact for participants and their families and build trusting relationships that encourage persistence, accountability, and personal growth.
• Establish and maintain working relationships with appropriate service providers and community agencies with special emphasis on issues related to ss barriers related to housing, transportation, childcare, healthcare, mental health, employment, and other community needs that may interfere with participation, persistence, or successful program completion.
• Support participants in developing self-efficacy, emotional regulation, communication, and life skills necessary for academic, workplace, and personal success.
• Assist with the recruitment and enrollment.
• Collaborate with YouthBuild Career Navigator to support YB graduates during postsecondary placement to maximize retention, median earnings, and employer satisfaction
• Develop and maintain social platforms to maximize contact with Coalition YB network of alumni.

Administrative Responsibilities

• Prepare and maintain required participant records, reports, and supporting documentation in alignment with YouthBuild grant requirements, organizational procedures, and applicable performance accountability standards.
• Enter complete and timely case notes and participant information into the YouthBuild Grantee Performance Management System (GPMS).
• Communicate with staff in a timely manner regarding participant concerns and potential barriers affecting attendance, participation and completion.
• Maintain confidentiality of participant information.
• Develop and maintain information about available resources in the community.
• Document TABE Assessment results, Resiliency Results, and supportive services activities accurately and on time.
• Participate in all Great Oaks and Coalition YouthBuild meetings.

Performance Outcomes

• Increased participant engagement, attendance, persistence, retention, and successful completion of planned YouthBuild services.
• Improved participant resiliency, self-efficacy, and social-emotional competencies.
• Increased access to and utilization of appropriate community resources and supportive services.
• Increased successful transitions to postsecondary placements and retention outcomes.
• Accurate, timely, and grant-aligned documentation of assessments, case notes, interventions, referrals, and supportive services.
• Strong alumni relationships.