What are the responsibilities and job description for the OTR Maintenance Coordinator I position at Oakley Transport Inc.?
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Position Summary
The OTR Maintenance Coordinator I will initiate and assist in all over the road service request. As the first point of contact for Oakley Transport’s OTR Maintenance Department, they are responsible for setting a level of excellence through customer service, prioritizing of a Macro 52, and confirming the service request with detailed information for the OTR Maintenance Coordinator II.
The OTR Maintenance Coordinator is responsible for any unit stranded roadside, or where a driver is with the unit not at an approved repair facility, in need emergency service. Must follow policies, Stranded Driver Breakdown Procedure, to ensure repairs are addressed.
Essential Functions
Join Our Team!
Position Summary
The OTR Maintenance Coordinator I will initiate and assist in all over the road service request. As the first point of contact for Oakley Transport’s OTR Maintenance Department, they are responsible for setting a level of excellence through customer service, prioritizing of a Macro 52, and confirming the service request with detailed information for the OTR Maintenance Coordinator II.
The OTR Maintenance Coordinator is responsible for any unit stranded roadside, or where a driver is with the unit not at an approved repair facility, in need emergency service. Must follow policies, Stranded Driver Breakdown Procedure, to ensure repairs are addressed.
Essential Functions
- Policy for Tire Calls over the Road - Follow this procedure to ensure repairs are addressed.
- Reefer Breakdown Procedure - Follow this procedure to ensure repairs are addressed.
- Product Pump Breakdown Procedures - Checklist, follow to help with pump off.
- AS400 will be used to document all status updates, including date/time and initials of documenter.
- Macro 52 will remain in "RED" until stranded unit has been repaired or towed to an approved repair facility.
- Ability to answer phones and multitask numerous projects at once. Gather pertinent info, and properly document for reference to repair.
- Breakdown Repair Process, follow this guideline to ensure repair process is completed as written.
- Ensure other work needed is checked and added to Macro 52 before assigning to Maintenance Coordinator II.
- Monitor and correct VIR requests and DOT Violations within the allotted time to ensure repair of unit, and DOT compliance. Refer any necessary paperwork to Safety for proper processing.
- Maintain a working knowledge of warranties, and extended warranties to our units maximize warranty coverages.
- Communicate all PM/DOT service with the proper Asset Management Coordinator, to ensure Oakley’s preventive maintenance and federal inspections are properly coordinated.
- Other duties/tasks as assigned by Supervisor
- Organizational Skills
- Ability to Multitask
- Ability to Prioritize
- Sense of Urgency in Tasks issued.