What are the responsibilities and job description for the Customer Service Representative position at Oakley Home Access?
Customer Service Representative at Oakley Home Access: Narragansett, Rhode Island (in person)
$18 - $20/hour Depending on Experience to start
Home Accessibility Equipment Company is Seeking a Passionate Customer Service Representative/ Front Office Employee.
Why Oakley Home Access? What is our purpose?
We are passionate about helping a wide variety of individuals throughout the community maximize mobility in their homes through thoughtful recommendations & the minimally invasive installation of a wide variety of accessibility equipment including but not limited to: Grab bars, stair lifts, modular ramp systems, etc.
Our relationships with healthcare providers and community professionals are the foundation of the success and growth of Oakley Home Access. We believe having a team that shares our values and mission creates a win-win scenario for everyone involved in our organization.
Our Company Values:
Facilitating Aging in Place, Fall Prevention, & Increasing Accessibility by being a community resource while collaborating closely with healthcare providers & family members to maximize mobility through minimally invasive equipment.
What We Do:
Oakley Home Access helps people remain in their homes safely as well as return to their homes after injuries and illnesses. We offer a Free Home Safety Assessment provided by an occupational therapist or certified aging in place specialist. We educate our clients, their loved ones, and their healthcare providers about what exactly we can provide for them. We then are able to install any and/or all equipment recommended in a timely manner in order to maximize mobility at home.
Because we provide services to many individuals in some sort of medical crisis, most individuals reach out to us because a trusted health care professional or professional in their life recommends us. Often it is their occupational and physical therapists at a skilled nursing facility, a home health agency, out-patient clinics, or hospital. Other times it is their physicians, real estate agent, or insurance agent.
As a Customer Service representative: you will be engaging on the phone, and occasionally in person (at our showroom) with individuals going through sensitive and challenging times.
Empathy and excellent listening skills are imperative due to the nature of our clientele.
Job Overview: What You'll Do Every Day
Service, schedule, coordinate with customers on the phone (high volume), and on the occasions someone comes in to our showroom. Express gratitude that the individual reached out to us and handle any and all inquiries with a strong sense of empathy and utmost professionalism.
Essential Job Functions:
- Answer the phone, identify customer needs and enter appropriate information in Apptivo (Customer Relationship Management system), and set follow up task(s) for the appropriate staff member(s) & next actions needed.
- Follow up (via telephone and email) (high volume) with clients for whom we’ve completed a home assessment and have received a proposal. Inquire if they have any questions or if they have decided to move forward (schedule install if so). Identify & relay any other information they may need.
- Schedule jobs & update CRM, email and scheduling system (G-Mail/ Google Calendar) with the necessary information, details & attachments.
- Knowing functions and goals of products & equipment including but not limited to: Aluminum Modular Ramps, Stairlifts, & Grab Bar Installation as well as a wide variety of other adaptive equipment
- Meet with customers that come into the showroom, show appropriate merchandise and gather their basic requirements and contact information.
Skills/Qualifications/Experience:
- RELIABLE ATTENDANCE
- STRONG SENSE OF EMPATHY
- Strong Telephone skills both incoming and outgoing calls.
- Strong Customer Service skills
- Strong Organization skills
- Strong ability to communicate and collaborate with other staff
- Strong computer skills including e-mail, data entry, Google Workspace
- Verbal and written skills (detail & clarity focused)
Work Schedule:
- Full-Time: Monday through Friday 7:30 AM to 4:00 PM (overtime at time and a half pay rate after 40hrs)
Benefits:
- IRA / Roth401k contribution & up to 4% employer match (at 1-year employment)
- 5 days personal PTO 5 days sick
- 8 Paid Holidays per year
- Company provided disability and life insurance policy (after 90 days)
- Company provided health insurance plan enrollment (BCBC or NHP RIHealthSource plans/options available) eligible to enroll (if needed/wanted) after 90 days
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $20