Medical Office Assistant (Casual)

OakLeaf Clinics is looking for a casual Medical Office Assistant to support both our Eau Claire Medical Clinic and Chippewa Falls Clinic! Enjoy the opportunity to pick up shifts as needed while gaining experience in a fast-paced, patient-focused healthcare environment.  

OakLeaf Clinics is dedicated to providing patients with compassion, trust, and a lifetime of individualized care. Our healthcare network consists of physicians, nurse practitioners, physician assistants, dietitians, nurses, respiratory therapists, medical assistants, and support staff working together with laboratory and imaging services to care for communities throughout the Chippewa Valley.

Position description

The Medical Office Assistant is responsible for answering incoming calls, directing calls to appropriate staff, greeting, and checking in all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with physicians and staff.

Duties and Responsibilities:

• Greet and direct all patients and visitors within the practice
• Obtain patient demographic and verify insurance information at each visit
• Obtain necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records
• Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
• Obtain patient authorization for medical records release (HIPAA compliance)
• Schedule any necessary appointments after completion of patient visit
• Monitor and review patient schedules for next day office appointments
• Call patient for next day appointment reminders
• Identify and resolve minor patient billing complaints
• Assist in ordering, receiving, and stocking of office supplies
• Maintain cleanliness of waiting room
• Assist other Medical Receptionists and Medical Secretaries as needed
• Read and act on Clinic information and communication in a timely manner, i.e., email, newsletters, training materials, EHR updates, etc.
• Other duties as assigned by clinic manager, supervisor or providers
• Work a flexible schedule within the clinic or department hours based on clinical demand or need

Qualifications and Requirements:

• Minimum of a High School diploma; Associates Degree preferred
• At least one-year relevant experience and/or training
• Electronic Medical Records (EMR) experience preferred
• Excellent interpersonal and customer service skills
• Ability to work independently on assigned tasks
• Comfortable working in a flexible team environment
• Ability to multi-task, handle a high volume of calls and prioritize daily tasks
• Strong organizational skills
• Excellent verbal and written communication skills
• Multi-task quickly effectively in a fast-paced environment
  
  Salary: From $18 per hour, commensurate with experience
  Job Type: Casual
  Location: 3802 Oakwood Mall Drive  •  Eau Claire, WI 54701; 855 Lakeland Drive • Chippewa Falls, WI 54729