Rehabilitation Registrars - Physical Rehabilitation

Job Summary: Performs general clerical and support duties for the Physical Rehabilitation department.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Prepares the lobby/gym for opening and closing, including locking and shutting off equipment.
• Assists with stocking linen.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Process incoming mail.
• Prepares medical records, as requested and per policy.
• Prepares Electronic Medical Record by scanning necessary documents, including sending clearances for signature.
• Tracks Certs/recerts for patients.
• Inventories, orders, and maintains all office supplies.
• Assists with implementation of department projects.
• Interviews patients to complete documents such as intake and insurance forms.
• Assists in development of processes to maintain and improve efficiency in all departmental workflow including statistical reporting.
• Uses EMR to request corrected/updated referrals to the physicians; look for additional documentation per request.
• Directs patients when necessary.
• Confirms current patient information, discharge older ones; ensures that the proper physician is listed.
• Obtains proper information for insurance information and Work Comp.
• Contacts patients after pre-registration for confirmation of visits, co-insurance, and copay.
• Answer multiline phone, including taking messages, transfers, and scheduling/rescheduling appointments.
• Maintains the Medicaid report monthly for all active patients; updating and informing patients as needed.
• Files charts: ensures charts are sent to the proper clinic.
• Assembles a schedule that best fits the patient per the scheduling slip
• Track all denials, retros, comps, and authorizations; document the actions taken.
• Takes payments for point of service sales; ensures enough cash is on hand.

Minimum Qualifications: 18 years of age.

Knowledge Skills Abilities: Associate’s degree or two (2) years’ experience is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions: Work is generally performed within an office environment, with standard office equipment available. Potential exposure to infectious disease. Possible travel to other Rehabilitation locations outside of your home department.

Physical Requirements: Constantly see/visual acuity, talk/hear, taste/smell, lift/carry 1 to 25 lbs. Frequently stand, sit, walk, handle/grasp/feel. Occasionally lift/carry 25 to 49 lbs.