What are the responsibilities and job description for the Assistant General Manager position at Oakland Manager LLC?
The Assistant General Manager (AGM) supports the GM in leading all departments within their assigned dispensary to ensure delivery of an exceptional customer experience while maintaining a positive team culture. This role is a crucial liaison between in-store staff and upper management. This position also assists in overseeing customer service, cash and inventory management, medical and security teams, and team member training and development.
Why work for Justice?
Because people matter here. Beyond a supportive, collaborative, people-first environment, Justice offers competitive compensation for exempt roles, including eligibility for a discretionary bonus program. Bonus opportunities are non-guaranteed and based on individual and company performance. Eligible full-time team members receive a robust benefits package that may include medical and dental coverage, company-paid life insurance, short-term disability, an exceptional Employee Assistance Program (EAP), generous Paid Time Off (PTO), and paid holidays.
Essential Functions and Responsibilities
People Management Responsibilities
- Leads by example in creating a positive atmosphere, encouraging a customer first philosophy, and promoting a global mindset
- Ensures the consistent delivery of an exceptional customer experience via staff training and development and the enforcement of Justice Cannabis Co.’s policies, practices, and procedures
- Provides on-going coaching and regular individualized feedback to all Team Members
- Maintains records on staff performance (productivity, sales, attendance, etc.) and ensures plans for performance improvement are instituted in a timely manner where required
- Supports the DM in interviewing, hiring, on-boarding, training, and managing dispensary staff
- Helps train and develop staff in accordance with Justice Cannabis Co.’s policies, practices, and procedures
- Holds all team members accountable for performing in a manner that is consistent with individual job descriptions, position goals/KPIs, and the Justice Cannabis Co.’s’s code of conduct
- Utilizes rewards, recognition, and personal development tools to continuously encourage optimal levels of employee engagement and performance
- Supports the DM by documenting HR matters relating to employee performance and discipline
- Performs other related duties as assigned
Sales and Operations Management Responsibilities
- Ensures all staff are trained on dispensary SOPs and state compliance protocols
- Ensures relevant legislative and procedural changes are communicated and trained to dispensary staff
- Maintains knowledge on all aspects of the medical cannabis industry to ensure customers are benefitting from current and effective cannabis practices
- Supports the DM is achieving individual and dispensary KPI’s including but not limited to sales, customer service, inventory levels, payroll, and overall profit metrics
- Provides feedback to DM, marketing, and Inventory Coordinator regarding local product markets and inventory trends
- Makes suggestions to DM on improvements to business processes and practices
Inventory Management Responsibilities
- Supports accurate and efficient inventory tracking based on system metrics and results
- Ensures SOP compliance personally and amongst staff to promote reporting consistency, mitigate loss, and achieve state compliance
- Communicates need for adequate stock levels, proper product assortment, and consistent replenishment planning
- Makes suggestions to DM and Inventory Coordinator for products, specials, and campaigns.
Cash Management Responsibilities
- Ensures cash in store is regularly counted, cross-checked, and balanced
- Ensures cash tracking procedures are followed to mitigate potential loss
- Reports variances to DM and assists in the prompt investigating and resolution of cash related issues
- Holds the dispensary team accountable for consistent and accurate cash handling and ensures that the team is following processes and procedures designated by the Justice Cannabis Co.’s Financial Controller
Safety, Security, and Compliance Responsibilities
- Ensures safety and security standards are consistently upheld
- Partners with security team to proactively identify and mitigate potential risks to personnel and property
- Ensures all team members act in accordance with all safety, security, and compliance protocols
Cultural Responsibilities
- Actively models Justice Cannabis Co.’s values and code of conduct
- Builds strong and effective internal, external, and cross-functional relationships.
- Is committed to creating and maintaining a collaborative, fun, and productive work environment
- Actively participates in team building and cultural development activities
- Models honesty, integrity, collaboration and direct communication in daily tasks and interactions