What are the responsibilities and job description for the Surgical Scheduler position at Oakland Macomb Surgical Group?
Overview
Join our dynamic healthcare team as a Surgical Scheduler, where your organizational skills and attention to detail will play a vital role in coordinating surgical procedures and supporting patient care. In this energetic role, you will serve as the central point of contact for scheduling surgeries, managing medical records, and ensuring seamless communication between patients, surgeons, and clinical staff. Your proactive approach will help optimize operating room efficiency and enhance patient experiences through precise scheduling and thorough documentation review. This position offers an exciting opportunity to contribute to high-quality healthcare delivery in a fast-paced environment.
Duties
- Coordinate and schedule surgical procedures by collaborating with surgeons, anesthesiologists, nursing staff, and patients to confirm dates, times, and required resources.
- Verify insurance coverage, perform insurance authorization requests, and ensure all necessary documentation complies with healthcare regulations such as HIPAA.
- Manage electronic health records (EHR systems) including Epic, Meditech, eClinicalWorks, Athenahealth, and other EMR platforms to accurately document patient information and care plans.
- Review medical documentation for completeness and accuracy, including CPT coding (Current Procedural Terminology), ICD-9/ICD-10 codes (International Classification of Diseases), and Medicare requirements.
- Communicate effectively via multi-line phone systems with patients, providers, and insurance companies while maintaining professional phone etiquette.
- Assist with medical billing processes by verifying insurance details, performing insurance verification, and supporting collection efforts related to surgical procedures.
- Maintain meticulous records of scheduling activities, patient information, clinical notes, and confidentiality policies in compliance with HIPAA standards.
- Provide exceptional patient service by answering inquiries promptly, managing appointment changes efficiently, and supporting administrative tasks at the front desk or reception area.
Qualifications
- Proven experience in medical scheduling within a clinical or hospital setting.
- Strong knowledge of EMR/EHR systems such as Epic, Ethomas, or Athenahealth.
- Excellent understanding of medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and health insurance processes including Medicare.
- Demonstrated ability to review medical documentation accurately while adhering to clinical confidentiality policies.
- Proficiency in Microsoft Office Suite (Word, Excel) along with typing skills (including 10-key) for efficient administrative support.
- Exceptional organizational skills with the ability to manage multiple schedules simultaneously in a fast-paced environment.
- Strong communication skills—both verbal and written—paired with professional phone etiquette and customer service orientation.
- Office management experience within a healthcare setting is highly desirable; dental office experience is a bonus.
Join us as a Surgical Scheduler where your dedication will directly impact the efficiency of surgical operations and the quality of patient care!
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18