Concierge - Part-Time (Evenings & Weekends)

This spring marked a defining moment in the storied history of Oakland Hills Country Club. Rising anew from the fire that claimed our iconic clubhouse in 2022, we relaunched a reimagined masterpiece—one that honors more than a century of tradition while embracing a bold and inspiring future.

At Oakland Hills, our people have always been the heart of our story. As we reopened our legendary clubhouse, we were not just rebuilding a structure—we were reigniting over 100 years of history, pride, and excellence.

For more than a century, Oakland Hills has stood among the game’s most revered institutions—home to major championships, unforgettable moments, and generations of distinction. Now, as we open our doors once again, we’re looking for passionate individuals who share our commitment to excellence, who take pride in creating exceptional experiences, and who want to be part of something truly extraordinary.

Come be part of our story. Join the team that will shape the next 100 years of greatness at Oakland Hills!

Job Summary

Answer incoming calls effectively; forward phone calls to other club extensions or voice mail boxes, or take messages from callers. Greet members and guests who are visiting the club. This position is highly important as it is a member or guest's first interaction/experience whether in person or on the phone with a club employee.

This is a part-time position working evenings and weekends to support club operations and member events.

Education and/or Experience

• High School diploma or GED or higher.
• A minimum of one year in a resort, club, or hospitality industry setting.

Job Knowledge, Core Competencies, and Expectations

• Excellent customer service skills and an open, courteous, and friendly personality required.
• Excellent oral and written communication skills.
• Must have working knowledge of using and programming multi-line telephone equipment and reservation systems.
• Must be able to type and efficiently use word processing, spreadsheet, and e-mail programs.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks, and providing excellent member service.
• Knowledge and ability to perform the required role during emergencies.

Job Tasks/Duties

• Answers the telephone; transfers calls to proper extensions.
• Greets members and guests.
• Can successfully portray the club's dress code over the phone.
• Provides schedule and other club information to members and guests.
• Sorts and distributes incoming mail.
• Collects and posts outgoing mail, including overnight mail services.
• Maintains supply of club information for members, including but not limited to hours of operations, social events, golf course information, etc.
• Fulfills members’ requests; for example, places phone calls and holds letters or packages.
• Performs general office work such as word processing, filing, and operating copy and fax machines.
• Works on special projects as assigned.
• Maintains supply inventories for the reception area.
• Reports the presence of unauthorized visitors in or around the club facility.
• Collects and successfully inputs dining or club event registrations.
• Performs other duties required by the manager.

Physical Requirement and Work Environment

• Able to pass a background check and drug screen
• Able to perform all essential functions of the job with or without reasonable accommodation, which includes, but is not limited to, bending, stooping, sitting for long periods, walking, and lifting to 20 lbs.

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Employee discount

Work Location: In person

Salary : $18