Student Services System Support Coordinator (Registrar's Office)

Summary of Purpose

Provide student service systems and process support through the development and management of system/process documentation as well as internal support and training. This position will be responsible for annual compliance training including FERPA and other topics that support service delivery to students. This position will also coordinate and deliver skill-based training and documentation for faculty and staff on student services systems and related processes. This is a collegewide positions requiring in-person (and virtual) system support at multiple campuses. In addition to providing general administrative and support to the Registrar’s Office, this position will work collaboratively with Human Resources and CRM Administrators to define system support and training. This position is expected to work in a multi-cultural diverse working environment.

Typical Duties

This description is intended to indicate the types of duties and responsibilities requested of the employee assigned this title. It is not intended to be an exhaustive list of all the duties and responsibilities that may be required.

Define and manage student communication required in Registrar processes.
Create, update, and maintain training materials, including presentations, course outlines, and handouts.
Effectively communicate concepts, terminology and practices for effective delivery of services and efficient execution of work.
Write, review, and keep up-to-date documentation for defined college systems and supporting processes.
Organize and make sure all documentation is accessible to internal stakeholders; clearly communicating information and updates to employees.
Coordinate the logistics of training and support.
Manage a training, support and outreach calendar that supports continuous improvement and ongoing skill development.
Provide general system and operations support for Registrar processes.
Other related duties as assigned.

Knowledge and Skills Required

Skills in organization and project management.
Creative facilitation skills.
Good verbal and written skills.
Strong interpersonal skills.
Ability to work as a team player and build relationships in a diverse work environment.
Confident use of software technologies and ability to learn software skills independently.

Minimum Education and Experience

EDUCATION: Bachelor’s degree in Business, Education, Psychology, or a related field. Master’s degree preferred.

EXPERIENCE: Highly experienced supporting administrative operations within a College Registrar’s Office or similar higher education environment. Skilled in coordinating projects related to staff training, student records, and process improvement. Requires strong communication skills to effectively engage with faculty and staff, as well as to coordinate and deliver outreach initiatives that inform and support student success initiatives. Working knowledge of instructional design and adult learning principles. Proficient in utilizing advanced technologies and systems, including Ellucian Colleague, CRM Advise, Microsoft SharePoint, and Microsoft Teams, to streamline office functions and enhance communication. Experience assisting with staff development and implementing efficient procedures to support academic and registrar services.