What are the responsibilities and job description for the Technical Support Specialist | Part-Time |UBS Arena position at Oak View Group?
Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
Our Technical Support Specialists will be performing a wide range of technical support and problem solving, This role requires a positive attitude with a team driven and proactive mindset.
This role will pay an hourly rate of $25.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until July 3, 2026.
About The Venue
UBS Arena at Belmont Park is made for music and built for hockey. New York's newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. The state of the art arena opened in November 2021 and has welcomed numerous top artists including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar and Post Malone. The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics.
UBS Arena is at the forefront of sustainability, being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard.
Located on the historic grounds of Belmont Park, UBS Arena is located just 30 minutes by LIRR from Grand Central or Penn Station and is easily accessible from across the region via mass transit or car.
Responsibilities
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
Our Technical Support Specialists will be performing a wide range of technical support and problem solving, This role requires a positive attitude with a team driven and proactive mindset.
This role will pay an hourly rate of $25.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until July 3, 2026.
About The Venue
UBS Arena at Belmont Park is made for music and built for hockey. New York's newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. The state of the art arena opened in November 2021 and has welcomed numerous top artists including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar and Post Malone. The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics.
UBS Arena is at the forefront of sustainability, being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard.
Located on the historic grounds of Belmont Park, UBS Arena is located just 30 minutes by LIRR from Grand Central or Penn Station and is easily accessible from across the region via mass transit or car.
Responsibilities
- Ability to communicate clearly.
- Able to help end users in a polite and professional matter
- Utilize help desk software to track and document issues and their solutions.
- Basic laptop and desktop troubleshooting
- Printer and copier configuration and troubleshooting
- Basic network troubleshooting
- Software installation
- Running and terminating IT cabling
- General IT knowledge
- Self-motivated problem solver with good communication skills.
- Experience within a sports, entertainment, or related field is a plus.
- Experience in a collaborative team environment.
- Strong verbal and written communication skills are essential.
- The ability to read, write, and understand English.
- The ability to function independently in a fast paced, high-pressure environment is essential.
- The ability to work flexible schedule including long hours, nights, weekends and holidays is essential.
- The ability to work with the public and have interpersonal and communications skills is essential.
- A willingness to learn, work hard and always show up on time
- Ability to walk up and down stairs.
- Ability to walk 2-6 miles on an event day.
- Ability to go under stands and tables, mount and remove equipment from ceiling, etc.
- Ability to push, pull, and/or lift heacy objects.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Salary : $25