What are the responsibilities and job description for the Manager of Premium Seating | Full-Time | PPL Center position at Oak View Group?
Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Manager of Premium Seating will be responsible for the successful sales and service operation of our Premium and Club seat offerings at the Lehigh Valley Phantoms and PPL Center. This will include all sales and service related duties for games, concerts, family show, and all events held at the PPL Center. This role would also have a significant impact on the overall growth and development of the Premium Seating Department.
This role pays an annual salary of $48,000-$56,000 and is commission eligible
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until July 3, 2026.
About The Venue
PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA managed by OVG360 and home of the Lehigh Valley Phantoms. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region's largest events venue. The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations and many more.
Responsibilities
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Manager of Premium Seating will be responsible for the successful sales and service operation of our Premium and Club seat offerings at the Lehigh Valley Phantoms and PPL Center. This will include all sales and service related duties for games, concerts, family show, and all events held at the PPL Center. This role would also have a significant impact on the overall growth and development of the Premium Seating Department.
This role pays an annual salary of $48,000-$56,000 and is commission eligible
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until July 3, 2026.
About The Venue
PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA managed by OVG360 and home of the Lehigh Valley Phantoms. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region's largest events venue. The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations and many more.
Responsibilities
- Execute against a marketing plan/project timeline and deliver on time
- Manage internal and external sales process
- Conduct outbound sales calls designed to secure new premium seating rentals
- Negotiating, closing and implementing premium seating deals
- Develop and maintain positive relationships with clients
- Develop project proposals, sales materials, and presentations where applicable
- Create and implement grassroots marketing campaigns to maximize account awareness and exposure
- Assist in the retention of current premium seating clientele, including developing specific benefits for clients along with new initiatives to help retain the fanbase
- Develop sales leads
- Report on sales and marketing activity as requested
- Adhere to established reporting procedures for all sales activity
- Work with the facilities staff to communicate marketing activity, finalized sales, contract fulfillment and account servicing
- Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all premium seating rental programs and activities
- Work closely with other OVG staff in the region to prospect and close warm leads
- Achieve premium seating rental revenue goals and budgets
- Interact in a professional manner with senior level executives and management (Team, Spectra, etc.)
- Create repeat client initiatives to better serve corporate clientele
- Track prospecting, sales and inventory, and manage sales reports
- Develop inventory control systems (with assistance from OVG corporate)
- Other duties as assigned
- Preferred minimum of 3-5 years of experience in premium seating sales and/or servicing
- Demonstrates or has prior premium seating experience/knowledge of local market
- Proven track record of generating new business and retaining clients
- Bachelor’s degree from an accredited college or university with major course work in sales, public relations, business administration, hospitality management, or other related field
- Computer proficiency in Microsoft Work, Excel and PowerPoint
- Strong written and verbal communications skills
- Ability to work a flexible schedule including evenings, weekends, and holidays is required
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Salary : $48,000 - $56,000