Guest Services Representative | Part-Time | CFG Bank Arena

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The
Guest Services Representative
is responsible for providing an exceptional level of world-class customer service to all guests, clients, and partners at all events, including, but not limited to, major concerts, family shows, and smaller, private events. The Guest Services Representatives are generally assigned to work in premium locations such as clubs, lounges, and suites but may work in other areas of the arena as needed. This position is ideal for candidates with hospitality experience, superb customer service skills, and a flexible schedule. This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset.
This role pays an hourly rate of $20.50
Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.
This position will remain open until November 6, 2026 .
About The Venue
CFG Bank Arena
is a 14,000 seat, reimagined world-class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105 shows annually, including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined CFG Bank Arena.
4 th Highest Grossing Venue in NORTH AMERICA - Billboard Magazine Dec 2025
11 th Highest Grossing Venue WORLDWIDE - Billboard Magazine Dec 2025
Responsibilities
Provide consistent, world-class customer service throughout all arena spaces, proactively welcoming guests, answering questions, and thanking guests for attending
Conduct pre-event walk-throughs of spaces to ensure safety and guest experience expectations are met
Identify opportunities to create memorable experiences and lasting relationships with all guests.
Have knowledge of arena layout, emergency exit, policies, and regulations while understanding, retaining, and communicating safety and security measures
Display professional demeanor, including positive body language and effective communication
Respond to and/or escalate guest complaints, concerns, and compliments
Manage lines and provide directional instructions as needed to other arena amenities
Perform thorough ticket checks, scans, and access for valid entry into premium spaces
Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
Collaborate with Premium Services department to ensure all expectations are met within designated spaces for guest, client and partner satisfaction
Reports any suspicious activity to supervisors and/or management
Complete and submit related paperwork, as necessary
Frequent bending, lifting, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time
Adhere to all OVG Policies
Other duties as assigned
Qualifications
2 years prior experience within a hospitality, sports, entertainment, or related field
Experience in a high-profile customer service-based industry is preferred
Must have 70% event availability commitment
Must be able to work a flexible schedule inclusive of weekends, nights, and holidays
Demonstrated ability to follow instructions and work in a fast-paced environment
Must have strong verbal and written communication skills
Comfortable with and self-empowered in managing conflict and responding to guest problems with a sense of urgency and professionalism
Proactive self-starter and able to work collaboratively
Extensive time spent with moderate to loud noises and e xposure to flashing lights
Fluctuating temperatures to include hot and cold conditions—external and internal facility exposure
Frequent bending, standing for long periods of time, and extensive walking through the building
Must be able to arrive at work in an appropriately furnished uniform, refrain from cellphone use in public spaces while on post, and remain on post until dismissed or relieved
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our
people
, improves our
service
, and raises our
excellence
. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $43,680