What are the responsibilities and job description for the Event Staff | Part-time | Tsongas Center (UMass - Lowell) position at Oak View Group?
Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Event Staff position is responsible for providing a safe and welcoming environment for all patrons and employees and filling multiple staffing posts that may vary from event to event. Event Staff are the first and last impression and front-facing role to the guests for the venue, university, and clients. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. These posts include but aren’t limited to ticket taker, usher, ADA Assistant, and providing exceptional general guest services.
This role will pay an hourly rate of $18.50
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
This position will remain open until September 18, 2026.
About The Venue
The Tsongas Center on the campus of UMass Lowell (UML) is a 7,000-seat multi-purpose arena. The Tsongas Center is one of the premier arenas in the New England region and is home to UML Division I Men’s Ice Hockey, UML Men’s and Women’s basketball programs, PWHL Hockey, as well as a variety of events including concerts, family shows, comedy, and other live events. The Tsongas Center serves as a public venue to the community and has been a staple of the region for the past 26 years. Additionally, this position supports the operations for LeLacheur Park which is also managed by our Tsongas Center Management team.
Responsibilities
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Event Staff position is responsible for providing a safe and welcoming environment for all patrons and employees and filling multiple staffing posts that may vary from event to event. Event Staff are the first and last impression and front-facing role to the guests for the venue, university, and clients. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. These posts include but aren’t limited to ticket taker, usher, ADA Assistant, and providing exceptional general guest services.
This role will pay an hourly rate of $18.50
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
This position will remain open until September 18, 2026.
About The Venue
The Tsongas Center on the campus of UMass Lowell (UML) is a 7,000-seat multi-purpose arena. The Tsongas Center is one of the premier arenas in the New England region and is home to UML Division I Men’s Ice Hockey, UML Men’s and Women’s basketball programs, PWHL Hockey, as well as a variety of events including concerts, family shows, comedy, and other live events. The Tsongas Center serves as a public venue to the community and has been a staple of the region for the past 26 years. Additionally, this position supports the operations for LeLacheur Park which is also managed by our Tsongas Center Management team.
Responsibilities
- Maintain consistent alertness and observation to surroundings
- Communicate efficiently at all times with necessary parties
- Provide Tsongas deliverables above guest expectation
- Assist with emergency and standard procedures and guest safety at all times
- Assist with resolving patron questions and concerns during events
- Maintain a positive disposition and be an asset to the team
- Ability to work independently and collaboratively
- Ability to communicate effectively
- Must be able to stand for long periods of time (4 hours)
- Ability to carry out routine physical tasks (e.g., walk, crouch, climb stairs, lift heavy objects, push a wheelchair, etc.)
- Ability to utilize necessary technology (e.g.: email, online scheduling, two-way radio, scanning devices, etc.)
- Able to perform basic visual and auditory functions
- Ability to perform in varying climates and settings (e.g.: temperature variances, lighting and sound variances, air quality differences, weather variances, etc.)
- Ability to work days, nights, weekends, and holidays as necessary and be reliable
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Salary : $19