What are the responsibilities and job description for the Event Services Lead | Part-Time | Ocean Center position at Oak View Group?
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet .
Position Summary
An Event Services Lead for OVG at the Ocean Center supports the successful execution of events by overseeing on-site service operations and ensuring quality standards are met. This role provides direct supervision to frontline staff during events, including assigning duties, monitoring performance, and offering real-time coaching and support. The Lead serves as the primary point of contact on the floor, addressing guest needs, resolving service issues, and communicating updates to the Operations Manager. The role carries responsibility for enforcing policies, safety standards, and service procedures. The Event Services Lead assists with event setup, breakdown, and service flow to maintain efficiency and guest satisfaction.Encompassing all responsibility under the direction of the operations manager. This position requires strong leadership presence, attention to detail, assistance cross departments and the ability to lead teams under fast-paced, high-volume conditions.
This role pays an hourly rate of $17.00 and is tip eligible
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until May 15, 2026.
About The Venue
The Ocean Center is an extraordinary meeting, conventions and event complex in the heart of Daytona Beach, one of America’s favorite beach destination. In fact, the Ocean Center is just steps from the magnificent beaches and rolling surf. With more than 205,000 square feet of meeting space, the Ocean Center hosts events large and small, each with exceptional attention to detail. And neighboring Ocean Walk Village Shoppes, with its unique shops, colorful restaurants and 10-screen theaters make the Ocean Center a destination unto itself.
Responsibilities
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet .
Position Summary
An Event Services Lead for OVG at the Ocean Center supports the successful execution of events by overseeing on-site service operations and ensuring quality standards are met. This role provides direct supervision to frontline staff during events, including assigning duties, monitoring performance, and offering real-time coaching and support. The Lead serves as the primary point of contact on the floor, addressing guest needs, resolving service issues, and communicating updates to the Operations Manager. The role carries responsibility for enforcing policies, safety standards, and service procedures. The Event Services Lead assists with event setup, breakdown, and service flow to maintain efficiency and guest satisfaction.Encompassing all responsibility under the direction of the operations manager. This position requires strong leadership presence, attention to detail, assistance cross departments and the ability to lead teams under fast-paced, high-volume conditions.
This role pays an hourly rate of $17.00 and is tip eligible
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until May 15, 2026.
About The Venue
The Ocean Center is an extraordinary meeting, conventions and event complex in the heart of Daytona Beach, one of America’s favorite beach destination. In fact, the Ocean Center is just steps from the magnificent beaches and rolling surf. With more than 205,000 square feet of meeting space, the Ocean Center hosts events large and small, each with exceptional attention to detail. And neighboring Ocean Walk Village Shoppes, with its unique shops, colorful restaurants and 10-screen theaters make the Ocean Center a destination unto itself.
Responsibilities
- Act as an on-site leader during events by guiding, training, and supporting frontline Food & Beverage staff.
- Lead and supervise frontline staff during high-volume events, ensuring efficient and professional service execution.
- Serve as a role model for service standards, professionalism, and teamwork at all times.
- Work event-based shifts ranging from 8 to 16 hours, depending on event scope and operational needs.
- Assign event-day duties and station placements to support fast-paced service environments.
- Provide hands-on training and real-time coaching to employees during live event operations.
- Monitor service speed, quality, and and presentation in high-traffic, high-volume settings.
- Enforce all food safety, sanitation, alcohol service, and workplace safety policies.
- Assist with event setup, breakdown, and service flow for bars, concessions, and service areas.
- Frequently lift, carry, and move supplies, equipment, and product up to 40 pounds.
- Adjust staffing and service flow in response to crowd volume and guest demand.
- Resolve guest service issues promptly and professionally, escalating when appropriate.
- Communicate operational updates, staffing challenges, and service concerns to the Operations Manager.
- Support cross-departmental collaboration with Culinary, Operations, and Guest Services teams.
- Ensure staff readiness including uniforms, tools, credentials, and compliance requirements.
- Monitor product levels and report shortages or service disruptions during events.
- Ensure proper opening, closing, and cash-handling procedures are followed.
- Maintain calm, clear communication in fast-paced, high-pressure environments.
- Support onboarding and mentoring of new or temporary event staff.
- Perform additional operational duties as assigned under the direction of the Operations Manager to support overall event success.
- Advance, plan, service, and supervise all events
- Serve as Manager on Duty as scheduled
- Other duties and responsibilities as assigned
- One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or large scale Hospitality settings.
- Strong oral and written communication skills
- Demonstrate exceptional leadership experience & integrity
- Strong on-the-floor communication and problem-solving skills
- Ability to thrive in high-volume, high-energy settings
- Strong computer skills in Microsoft Office applications, word processing, and Internet
- Knowledge of operational characteristics of events
- Ability to identify the needs of users of the facility
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Knowledge of principles of supervision, scheduling, and training employees
- Demonstrated familiarity with facility use contracts
- Knowledge of fire and public safety regulations
- Familiarity with terminology used in entertainment/convention/public assembly settings
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Salary : $17