Event Manager | Full-Time | Durham Convention Center

Overview

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule, and supervise all event staff; and interact with local public safety officials to ensure events run smoothly. Coordinate communication between event staff and delegate assignments and be responsible for and ensure overall customer and lessee satisfaction and experience.

This role pays an annual salary of $45,000-$55,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 2, 2026

Responsibilities

• Advance, plan, service, supervise, and manage all assigned events.
• Serve as the primary point of contact for all client and internal needs associated with assigned events.
• Coordinate communication between venue staff, event staff, contractors, vendors, and clients throughout event planning, load-in, event operations, and load-out.
• Prepare and distribute event documentation, including event estimates, data sheets, settlements, invoices, and post-event documentation in accordance with organizational standards.
• Collect payments, insurance certificates, permits, licenses, and other required event documentation on time.
• Coordinate service needs with food and beverage providers and arrange hospitality as needed.
• Advise clients on available venue services and approved vendors to enhance the event experience and maximize revenue.
• Recruit, train, schedule, supervise, and evaluate event and security staff.
• Determine appropriate staffing levels and assign work responsibilities.
• Prepare and approve bi-weekly payroll for event and security staff.
• Provide leadership and direction to event personnel while maintaining high standards of customer service and professionalism.
• Ensure the facility is properly prepared before, during, and after all events, including cleanliness, setup, and operational readiness.
• Conduct venue walkthroughs before client arrival and after events to verify opening and closing responsibilities have been completed.
• Coordinate with police, fire, EMS, and other municipal agencies to ensure safe and successful event operations.
• Review emergency procedures with event staff prior to each event.
• Serve as Manager on Duty as assigned, including evenings, weekends, holidays, and other non-traditional hours.
• Investigate and resolve client and guest concerns in a professional and timely manner to ensure customer satisfaction.
• Establish and maintain effective working relationships with clients, vendors, contractors, municipal agencies, staff, and patrons.
• Ensure event services are delivered with exceptional attention to detail, hospitality, and professionalism.
• Complete all event documentation accurately and on schedule.
• Analyze operational challenges, recommend solutions, and implement improvements that support organizational objectives.
• Assist in preparing the facility to meet the requirements of upcoming events.
• Perform other duties as assigned

Qualifications

• 3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center, or public assembly facility setting.
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field preferred.
• Strong oral and written communication skills.
• Strong computer skills in Microsoft Office applications, word processing, and the Internet.
• Knowledge of operational characteristics of events.
• Ability to identify the needs of users of the facility.
• Knowledge of crowd management and control techniques.
• Knowledge of customer service practices.
• Knowledge of principles of supervision, scheduling, and training employees.
• Demonstrated familiarity with facility use contracts.
• Knowledge of fire and public safety regulations.
• Knowledge of A/V equipment and electronic systems in public assembly facilities.
• Experience with budget preparation and control.
• Familiarity with terminology used in entertainment/convention/public assembly settings.
• Experience with AutoCAD is preferred but not required.

Salary : $45 - $55