What are the responsibilities and job description for the Concessions In-Seat Server | Part-Time | Worcester Red Sox (Polar Park) position at Oak View Group?
Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Concessions In-Seat Server is responsible for providing fast, friendly, and professional food and beverage service directly to guests within seating areas during games and events. This role focuses on delivering excellent guest service while accurately processing orders, handling payments, and maintaining cleanliness and professionalism throughout the event.
This role pays an hourly rate of $15.00 and is tip eligible.
Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.
This position will remain open until August 14, 2026.
Responsibilities
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Concessions In-Seat Server is responsible for providing fast, friendly, and professional food and beverage service directly to guests within seating areas during games and events. This role focuses on delivering excellent guest service while accurately processing orders, handling payments, and maintaining cleanliness and professionalism throughout the event.
This role pays an hourly rate of $15.00 and is tip eligible.
Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.
This position will remain open until August 14, 2026.
Responsibilities
- Provide food and beverage service directly to guests within assigned seating sections during games and events.
- Accurately take and deliver guest orders in a timely and professional manner.
- Handle cashless transactions and operate handheld POS devices as assigned.
- Maintain strong guest service standards and respond to guest questions or concerns professionally.
- Maintain cleanliness and organization of service areas, trays, and equipment throughout events.
- Monitor inventory and restock products or supplies as needed during service.
- Follow all food safety, sanitation, and alcohol service guidelines and company policies.
- Communicate operational needs or guest concerns to supervisors and management.
- Assist with event setup, breakdown, and post-event cleaning duties as assigned.
- Previous customer service, concessions, restaurant, or hospitality experience preferred.
- Strong communication and guest service skills.
- Ability to work in a fast-paced, high-volume environment.
- Ability to carry trays, food, beverages, and supplies safely during service.
- Flexible availability including nights, weekends, and holidays.
- Valid alcohol service certification preferred or required based on assignment and local regulations.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Salary : $15