Catering Sales Associate | Full-Time | Seattle Aquarium

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Catering Sales Associate is responsible for supporting the Catering Sales team in coordinating private events and assisting with sales development at the Aquarium. This role assists with lead generation, client communication, event logistics, and administrative coordination to ensure successful event planning and execution. The Catering Sales Associate supports the full sales cycle, including managing incoming leads, assisting with client meetings, preparing event documentation, coordinating event details across departments, and ensuring accurate billing and follow-up. This position also plays a key role in maintaining sales tracking, supporting revenue growth, and delivering a high level of customer service.

This role pays an hourly rate of $28.00-$31.00 and is commission eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 31, 2026.

Responsibilities

• Manage and respond to assigned incoming leads and maintain active leads.
• Support lead generation efforts through outreach, follow-up, and outbound sales calls.
• Assist with sales presentations, site tours, and client meetings.
• Work with assigned clients to ensure all event needs and details are gathered and communicated effectively.
• Effectively communicate all event information to appropriate departments and staff.
• Develop floor plans using provided software.
• Prepare and distribute Banquet Event Orders (BEOs) and ensure accuracy of event details.
• Prepare and review event documentation for upcoming events, including will call, early arrivals, AV forms, and system updates.
• Coordinate vendors utilized by event organizers and maintain accurate vendor records.
• Ensure all required information, contracts, and documentation are received from clients in a timely manner.
• Verify that all payments are received according to contracted schedules and follow up on outstanding balances.
• Maintain accurate records of bookings, client communications, and event documentation across all systems.
• Conduct regular audits of upcoming events to ensure all details are complete, including timelines, guest counts, payments, insurance, contracts, and vendor information.
• Provide on-site event support as needed, including evenings and weekends.
• Assist in updating sales materials and templates, including pricing, descriptions, and formatting.
• Execute other operational or administrative duties as assigned.
  
  

Qualifications

• Associate’s degree or equivalent experience preferred.
• 1-2 years of experience in hospitality, catering, event coordination, or sales support preferred.
• Ability to work flexible and sometimes demanding schedules (including nights, weekends, holidays and extended hours).
• Experience with Microsoft Office products preferred.
• Experience with Tripleseat, Social Tables, or similar event management software is a plus.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
  
  

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.