What are the responsibilities and job description for the Call Center Specialist| Part-Time | Steven Tanger Center for the Performing Arts position at Oak View Group?
Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success.
This role will pay an hourly rate of $16.00.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until October 16, 2026.
About The Venue
A $94 million, state-of-the-art facility that has transformed downtown Greensboro, North Carolina, the Steven Tanger Center for the Performing Arts is home to touring Broadway productions, concerts, Greensboro Symphony Orchestra performances, comedy shows, and all types of family entertainment. Since its grand opening in 2021, the Tanger Center has hosted over 1.4 million guests. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation’s top-selling one-week Broadway series. The 3,000-seat venue is managed by the staff of the Greensboro Complex.
Responsibilities
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success.
This role will pay an hourly rate of $16.00.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until October 16, 2026.
About The Venue
A $94 million, state-of-the-art facility that has transformed downtown Greensboro, North Carolina, the Steven Tanger Center for the Performing Arts is home to touring Broadway productions, concerts, Greensboro Symphony Orchestra performances, comedy shows, and all types of family entertainment. Since its grand opening in 2021, the Tanger Center has hosted over 1.4 million guests. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation’s top-selling one-week Broadway series. The 3,000-seat venue is managed by the staff of the Greensboro Complex.
Responsibilities
- Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally.
- Predominantly assisting season subscribers with exchanges and add-ons.
- Providing accurate information about products, services, and policies.
- Troubleshooting and resolving customer issues efficiently and effectively.
- Handling customer complaints, escalating complex issues to supervisors when necessary.
- Maintaining detailed and accurate records of customer interactions and transactions.
- Following up with customers to ensure their issues are resolved to their satisfaction.
- Continuously updating knowledge of company products, services, and processes.
- Collaborating with team members to improve overall customer service.
- Operating and managing a multiline phone console, routing, and screening calls.
- Providing exceptional customer service to clients.
- Perform other duties and responsibilities as assigned.
- Knowledge of Ticketmaster Host and Archtics is preferred.
- 6 months to 1 year of experience in a customer service-related position preferred.
- Must be able to function in a fast-paced, high-pressure environment.
- Must have a high level of basic computer and email skills.
- Ability to interact with a diverse group of guests in a friendly and positive manner.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Possess strong interpersonal and communication skills.
- Ability to work both independently and as part of a team.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Salary : $16