What are the responsibilities and job description for the Box Office Supervisor| Part-Time | Tyson Events Center position at Oak View Group?
Overview
The Box Office Supervisor will provide supervision and training to all part-time Ticket Office employees as well as manage events. This position will assist in the execution and effective operations of ticketed events. A flexible schedule (nights, weekends, and holidays) and the ability to work independently are necessary for this position.
This role pays an hourly rate of $16.00 - $18.00
Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.
This position will remain open until November 20, 2026.
Responsibilities
- Provides leadership in the absence of the Ticket Office Manager
- Builds and runs reports and gathers sales information to provide to internal staff and promoters on event day
- Provides event and ticket information as required
- Provide excellent customer service and resolve issues promptly when dealing with internal and external clients
- Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management
- Maintains an effective working relationship with co-workers, event promoters and the general public
- Answers phones and provides event information
- Assists Ticket Office Managers during events
- Assists in preparing ticket office statements and settlements with promoters as requested
- Assists at ticket window as needed
- Assist in the prevention of credit card fraud
- Perform other duties as assigned
Qualifications
- High school diploma or equivalent
- 2-3 years of experience supervising others, preferably in a live event setting
- Knowledge of sales techniques and practices
- Ability to work independently and as part of a team
- Demonstrated ability to work with, motivate, support and involve employees in accomplishing goals and objectives
- Must be able to communicate clearly and concisely
- Ability to safely and accurately handle and account for large sums of money
- Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
- Excellent computer and data manipulation skills, including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
- Knowledge of Ticketmaster ticketing is highly desired.
- Must be available to work a flexible schedule, including long hours, nights, weekends and holidays as needed
Salary : $16 - $18