Financial Services Representative/Administrator

Job Description: Financial Services Representative/Administrator

About the Company: Oak & Shepherd Wealth Management, LLC is a boutique client-focused financial services firm dedicated to delivering tailored financial planning and wealth management. We pride ourselves on our unwavering commitment to delivering an exceptional client experience.

About the Role: The Financial Services Representative will play a pivotal role in ensuring a seamless and efficient client experience, primarily focusing on onboarding new clients, processing documentation, and maintaining the ongoing servicing needs of our existing clients.

Responsibilities:

• Client Onboarding:
• Coordinate and manage the client onboarding process, ensuring all necessary documentation is accurately completed and submitted.
• Assist clients in completing account applications, transfers, and other required paperwork, providing clear guidance throughout the process.
• Follow up with all parties diligently to completion to ensure new client accounts are set up correctly and in a timely manner.

• Document Processing:
• Handle all client-related documentation, including account maintenance, transaction requests, and compliance forms, ensuring accuracy and adherence to regulatory requirements.
• Maintain organized and up-to-date client records, utilizing the firm’s CRM, electronic documents, and compliance systems.
• Collaborate with custodians and other third parties to process and track client requests efficiently.

• Client Servicing:
• Serve as a primary point of contact for servicing existing clients, addressing their ongoing service needs such as account updates, portfolio inquiries, and general support.
• Assist in scheduling regular client reviews, preparing necessary documentation and reports in advance.

• Operational Support:
• Assist with the implementation of new processes and systems to improve operational efficiency.
• Support the financial planning and wealth management processes with administrative tasks, ensuring smooth workflow and client satisfaction.
• Ensure all client interactions and transactions are compliant with industry regulations and company policies.

• Technology and Software Proficiency:
• Utilize the firm’s software systems to manage client information, generate reports, and process transactions.
• Maintain proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software tools.
• Continuously seek opportunities to improve processes through technology and automation.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field preferred.
• 2 years of experience in financial services, client servicing, or administrative roles.
• Strong organizational skills with a keen attention to detail.
• Proficiency in RedTail CRM, RedTail Imaging, NetX360, Envestnet, and DocuPace are a plus.
• Excellent communication and interpersonal skills, with a client-first mindset.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Knowledge of financial products, investment strategies, and regulatory requirements is a plus.
• Relevant certifications (e.g., Series 6, Series 7, Series 63, CFP®, ChFC®) are an advantage.

Pay range and compensation package: Base salary range: $45k to $70k, up to 20% in additional compensation tied to performance-based bonus package. For the right candidate, hybrid or fully remote work available. Opportunities for professional growth and continuing education. Collaborative and supportive work environment.

Equal Opportunity Statement: Oak & Shepherd Wealth Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply: Interested candidates should submit their resume and a cover letter detailing their qualifications and interest in the position to joeshenk@oakandshepherd.com. Please include two references. Please include "Financial Services Representative" in the subject line of your email.