House Coordinator / Caregiver Supervisor Assisted Living & Memory Care

OAK PARK ESTATES

Assisted Living & Memory Care

House Coordinator Job Description

Location: Cedar Falls, Iowa
Position: House Coordinator / Working Supervisor
Department: Resident Care & Operations
Reports To: Executive Director
Employment Status: Full-Time

Position Summary

The House Coordinator is a hands on leadership position responsible for providing direct resident care while overseeing the daily operations of their assigned home at Oak Park Estates Assisted Living & Memory Care.

This position combines caregiver responsibilities with supervisory and operational duties. The House Coordinator works alongside caregivers, leads by example, holds employees accountable, and ensures residents receive exceptional care in a safe, comfortable, and well-managed environment.

The position is structured around approximately 50% direct resident care and 50% management and supervisory responsibilities during a typical shift.

This division is a general expectation rather than a rigid daily schedule. Responsibilities may fluctuate depending on resident needs, staffing, emergencies, and operational priorities.

1. Direct Resident Care Approximately 50%

The House Coordinator is expected to actively participate in hands-on resident care throughout their scheduled shifts.

Responsibilities include:

• Assist residents with bathing, dressing, grooming, toileting, mobility, and other activities of daily living.
• Assist with meals, hydration, transfers, and daily routines.
• Provide compassionate, individualized care to residents living with Alzheimer's disease and other forms of dementia.
• Respond promptly to resident calls and requests.
• Assist caregivers with residents requiring additional support.
• Participate in resident activities and encourage social engagement.
• Observe changes in resident behavior, physical condition, and emotional well-being.
• Report resident concerns and changes in condition to the Director of Nursing.
• Follow established resident care plans and complete required documentation.
• Maintain resident dignity, comfort, safety, and independence.

Expectation: The House Coordinator is an active member of the caregiving team and is expected to regularly perform direct care duties rather than solely supervising others.

2. Staff Leadership & Accountability

• Provide daily direction and supervision to caregivers.
• Assign responsibilities and ensure tasks are completed properly.
• Monitor employee attendance, punctuality, productivity, and performance.
• Address concerns and provide coaching when expectations are not met.
• Assist with interviewing, onboarding, and training new caregivers.
• Help maintain consistent care practices across all shifts.
• Promote teamwork, professionalism, and a positive workplace culture.
• Address employee conflicts and communicate significant concerns to the Executive Director.
• Lead by example and demonstrate the standards expected of all employees.
• Hold employees accountable for following Oak Park policies and procedures.

3. Scheduling & Staffing

• Assist in creating and maintaining caregiver schedules.
• Coordinate coverage for employee absences, vacations, and unexpected call-ins.
• Monitor staffing needs and communicate concerns to management.
• Work to minimize unnecessary overtime while maintaining safe staffing.
• Monitor employee attendance and scheduling issues.
• Assist with shift coverage when necessary, consistent with established scheduling expectations.
• Communicate staffing recommendations and hiring needs to the Executive Director.

4. Resident Care Quality & Safety

• Monitor the quality and consistency of care provided by employees.
• Ensure residents are clean, comfortable, appropriately dressed, and receiving necessary assistance.
• Verify that caregivers follow individual resident care plans.
• Monitor resident safety and fall prevention practices.
• Ensure incidents, injuries, and unusual events are reported and documented appropriately.
• Communicate changes in resident condition to the Director of Nursing.
• Ensure infection prevention and safety procedures are followed.
• Support appropriate dementia care practices.
• Assist with implementing improvements identified by management or nursing staff.

Clinical assessments and other duties requiring a professional license remain the responsibility of appropriately licensed personnel.

5. Family Communication

• Maintain positive relationships with residents and their families.
• Respond to routine family questions and concerns professionally.
• Communicate appropriate nonclinical updates regarding residents' daily activities and needs.
• Refer medical questions and clinical concerns to nursing staff.
• Inform the Executive Director of significant complaints or unresolved concerns.
• Help maintain a welcoming and family-oriented environment.

6. Daily House Operations

• Ensure the home remains clean, organized, safe, and welcoming.
• Conduct regular walkthroughs of resident rooms and common areas.
• Ensure caregivers complete assigned cleaning, laundry, and household responsibilities.
• Monitor supplies and communicate purchasing needs.
• Identify maintenance concerns and follow up on needed repairs.
• Assist with dining services and household operations as needed.
• Ensure equipment is functioning properly and safety concerns are reported.
• Maintain high standards for the overall appearance and condition of the home.

7. Documentation & Compliance

• Complete required resident care documentation accurately and on time.
• Monitor caregiver documentation for completeness and accuracy.
• Ensure incidents and unusual events are reported according to Oak Park policies.
• Follow established safety procedures and emergency protocols.
• Maintain resident privacy and confidentiality.
• Report suspected abuse, neglect, or unsafe conditions according to applicable requirements.
• Assist management with maintaining regulatory compliance.
• Participate in required training and staff meetings.

8. Management & Supervisory Responsibilities Approximately 50%

The House Coordinator is expected to dedicate approximately half of their typical shift to leadership, oversight, and operational responsibilities.

This includes:

• Staff supervision and coaching.
• Scheduling and staffing coordination.
• Employee training and accountability.
• Resident care quality monitoring.
• Family communication.
• Documentation oversight.
• House cleanliness and operational inspections.
• Maintenance and supply follow-up.
• Communication with the Executive Director and Director of Nursing.
• Identifying and resolving operational problems.

Expectation: The House Coordinator must effectively balance hands-on resident care with supervisory responsibilities. Direct care duties should not routinely prevent completion of essential management responsibilities.

When staffing or resident needs require additional direct care time, the House Coordinator is expected to communicate any resulting management priorities or unfinished responsibilities to the Executive Director.

9. Performance Expectations

The House Coordinator will be evaluated on the following:

Resident Care

• Quality and consistency of hands-on care.
• Resident comfort, dignity, and satisfaction.
• Adherence to individual care plans.

Leadership & Staff Accountability

• Employee performance and productivity.
• Training and development of caregivers.
• Positive teamwork and communication.
• Timely resolution of employee concerns.

Staffing

• Appropriate shift coverage.
• Attendance management.
• Control of unnecessary overtime.

House Operations

• Cleanliness and organization.
• Completion of daily responsibilities.
• Maintenance and supply management.

Communication

• Timely reporting of concerns.
• Professional relationships with residents and families.
• Effective communication with management.

Time Management

• Maintaining an appropriate balance between direct care and supervisory duties.
• Completing management responsibilities without neglecting resident care.
• Prioritizing responsibilities based on resident safety and operational needs.

10. Qualifications

• Experience providing direct care in assisted living, memory care, or a related healthcare setting preferred.
• Previous supervisory or leadership experience preferred.
• Knowledge of dementia care and resident safety practices.
• Ability to assist residents with activities of daily living and transfers using appropriate equipment and procedures.
• Strong communication, organization, and problem-solving skills.
• Ability to supervise employees while actively participating in resident care.
• Dependable, compassionate, professional, and self-motivated.
• Ability to meet applicable employment and training requirements.

11. Work Schedule & Flexibility

• Full-time position with a schedule established by management.
• Typical shifts should consist of approximately 50% direct resident care and 50% management and supervisory responsibilities.
• The distribution of responsibilities may change based on staffing, resident needs, emergencies, or operational priorities.
• Must be willing to assist with direct care and staffing shortages when necessary.
• Expected to complete assigned responsibilities and communicate promptly when additional support is needed.

Equal Opportunity Employer

Oak Park Estates Assisted Living & Memory Care is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants.

Pay: $25.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off
• Retirement plan

Work Location: In person

Salary : $25 - $27