Community Health Worker-Mobile Medical Unit

Description

 Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone’s life. We have multiple medical offices located in communities throughout Western NY and we continue to expand and recruit top talent with our mission to ensure everyone has access to affordable, quality health care. Our diverse, highly skilled professionals are the reason for our success, from physicians to nurses to administrators and support personnel. If you’re passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you’ll fit right in! Diverse and bilingual candidates are encouraged to apply.

We offer:

• Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible!
• Flexible schedule that promotes a healthy work life balance!
• Competitive wages!
• Comprehensive benefit package (health/vision/dental) that starts the first of the month after your hire date!
• Retirement Plan 403(b) with a competitive company match
• Organizational support of continuing education and professional development!
• Company paid life Insurance!
• Generous PTO package that includes Vacation time, Sick time, Personal Days, Floating Holidays, and Company paid holidays!

Position Summary:

The Community Health Worker (CHW) supports the Patient Engagement Services program by providing outreach, care coordination, and patient support to underserved and special populations, including individuals experiencing homelessness and immigrant communities. This role works primarily in community-based settings and on the Mobile Medical Team (MMT) to improve access to care, address social drivers of health (SDOH), and facilitate patient engagement in medical and behavioral health services.

Key Responsibilities:

Outreach & Engagement

• Conduct community outreach to identify and engage underserved populations, including migrant, immigrant, and unhoused individuals 
• Build trusting relationships with patients through culturally responsive and trauma-informed approaches 
• Provide education on available health services and assist with navigation of the healthcare system 

Mobile Medical Unit (MMU) Support

• Support clinical operations on the MMU during outreach events and scheduled visits 
• Assist with patient flow, insurance enrollment, registration, and intake processes 
• Prepare patients for appointments and ensure appropriate follow-up care is arranged 
• Have valid driver’s license and comfort in operating/driving unit for outreach events as needed

SDOH Screening & Navigation

• Conduct Social Drivers of Health (SDOH) screenings (e.g., housing, food security, transportation, employment) 
• Identify patient needs and provide referrals to community-based resources 
• Assist patients in accessing services such as housing support, food programs, transportation, and financial assistance 

Care Coordination

• Schedule and coordinate medical, dental, and behavioral health appointments 
• Provide appointment reminders and follow-up with patients to reduce no-show rates 
• Collaborate with interdisciplinary teams including providers, nurses, behavioral health staff, and outreach teams 

Documentation & Compliance

• Accurately document outreach activities, patient interactions, and referrals in the electronic health record (EHR) 
• Maintain confidentiality and comply with HIPAA regulations 
• Support data collection and reporting requirements related to outreach and SDOH initiatives 

Requirements

Qualifications:

Required:

• High School Diploma or equivalent 
• Strong connection to or experience working with underserved communities (e.g., migrant, immigrant, or homeless populations) 
• Bilingual (preferred based on community need, e.g., Spanish/English) 
• Excellent interpersonal and communication skills 
• Ability to work flexible hours, including evenings and weekends as needed 

Preferred:

• Certification as a Community Health Worker (or willingness to obtain) 
• Experience in outreach, case management, or patient navigation 
• Familiarity with SDOH screenings and community resource networks 
• Experience working in mobile health, community-based, or public health settings 
• Certification as a facilitated enroller or ability to become facilitated enroller

Work Environment & Schedule:

• Saturdays a must, plus two days a week and as-needed based on program and outreach needs 
• Work conducted in community settings, farms, shelters, and on the Mobile Medical Unit (MMU) 
• Requires travel within service areas 

Core Competencies:

• Cultural humility and sensitivity 
• Strong organizational and follow-through skills 
• Ability to work independently and as part of a team 
• Problem-solving and resourcefulness in non-traditional settings 

Salary : $21