What are the responsibilities and job description for the Wine Club Coordinator position at Oak Mountain Winery?
Wine Club Coordinator – Oak Mountain Winery
Temecula, CA | Full-Time | On-Site
About Oak Mountain Winery:
For over two decades, Oak Mountain Winery has proudly operated 100% direct-to-consumer, building one of the largest and most loyal Wine Club communities in Temecula Valley. Our members are family, and we believe in delivering more than just great wines — we deliver unforgettable experiences. From our hilltop vineyards to our iconic wine cave, every bottle and every interaction reflects our passion for connection, quality, and hospitality.
Position Overview:
As the Wine Club Coordinator, you’ll be at the heart of our guest experience — engaging with members by phone, email, and in person to ensure every interaction feels personal and seamless. You’ll handle member details, preferences, and shipment selections with care and precision, using our software tools to keep everything running smoothly.
This role is perfect for someone who loves hospitality, enjoys connecting with people, and takes pride in organization and follow-through. Working closely with our hospitality, marketing, and operations teams, you’ll help strengthen the relationships that make our Wine Club community thrive.
Key Responsibilities:
- Assist in managing all aspects of the Wine Club, including order creation, billing, and shipment accuracy.
- Provide exceptional hospitality and customer service to Wine Club members via phone, email, and in-person interactions.
- Process new Wine Club sign-ups, maintain accurate member records, and send welcome communications.
- Communicate Wine Club timelines and updates during weekly team meetings.
- Record, direct, and respond to member inquiries promptly and professionally.
- Support the hospitality team with Wine Club information, policies, and customer care best practices.
- Track membership activity and provide feedback on trends or improvements.
- Monitor Wine Club inventory and assist with allocations.
- Represent Oak Mountain Winery at Wine Club events and member experiences.
- Collaborate with marketing to create engaging member communications and promotions.
Qualifications:
- Bachelor’s degree preferred or equivalent experience in hospitality, customer service, or wine club coordination.
- 3–5 years of experience in a guest-focused or administrative role, ideally in the wine or hospitality industry.
- Strong relationship-building and communication skills with a friendly, professional demeanor.
- Proficient in Microsoft Word, Excel, Google Workspace, social media platforms, and CRM software (OrderPort experience preferred).
- Highly organized with attention to detail and follow-through.
- Ability to multitask in a fast-paced, guest-focused environment.
- Enthusiasm for wine and creating meaningful member experiences.
Compensation & Perks:
- Competitive pay based on experience
- Performance-based Wine Club incentives
- Employee discounts on wine, dining, and merchandise
- Opportunities for professional growth within our expanding winery
Join the Oak Mountain Family:
If you love wine, hospitality, and creating connections that last, we’d love to hear from you. Join us in growing one of Temecula’s most welcoming Wine Club communities.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $20 - $22