What are the responsibilities and job description for the Front Desk Receptionist position at Oak Knoll Veterinary Clinic?
Veterinary Receptionist Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments. Answer phone calls, which may involve answering questions and screening and scheduling appointments. Handle incoming and outgoing mail and email. Update and file patient charts. Enter data into a computerized billing program. Process credit card payments and prepare bank deposits. Retrieve prescriptions. Assist with pet supply purchases such as pet food and supplements. Maintain the cleanliness of the waiting room, patient rooms, storage rooms, cleaning kennels, surgery room, and front office area. In addition of providing excellent customer service to clients and ensuring that front desk operations run smoothly, the receptionist acts as the primary greeter when a client enters the waiting room with their pet, alerts the appropriate technician or veterinarian of the client’s arrival, and processes the client’s payment at the conclusion of the appointment. Candidate must have excellent communication skills to be able to speak with pet owners and update patient files. They must have an understanding of animal behavior and strong clinical skills in order to properly communicate with owners on an animal's condition and treatment. They must be detail-oriented and well-organized so that they may take medical histories, carry out instructions, document patient statistics, scheduling emergencies, surgeries and normal appointments, and update records. It's also essential that they enjoy working with animals and have the ability to comfort, handle and restrain large and small animals of all types. Candidate must be able to lift a minimum of 50lbs, sit or stand for long period of time, and work long hours as needed. Pay is based on Experience
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Parental leave
- Uniform allowance
Schedule:
- 10 hour shift
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: One location