What are the responsibilities and job description for the Guest Service Associate position at Oak Hill Inn and Suites?
PRIMARY OBJECTIVE:
Verifies the correctness of guest accounts by balancing each department’s income. Posts room and tax and local phone charges to guest folios.
DUTIES AND RESPONSIBILITIES:
- Completes posting of all charges.
- Receives and records guest payments.
- Reconciles all departments to X reading of register by retaping all department vouchers from start of day’s business. All tapes should be labeled and dated
- Prepares revenue report remembering to include all day rates.
- Posts room, tax, and local calls for the day. Total room revenue should balance to room revenue report.
- Prepares revenue report remembering to include all day rates.
- Completes “D card (with “Z” readings) showing any adjustments for errors with full explanation and records last consecutive number and reset number.
- High balance credit report must be completed indicating all balances in guest ledger of cash customers with debit balances. Folio balances over $300 if property does not have a restaurant, and $500 if property has a restaurant should also be recorded. This report is to be given to the Manager daily for his/her review. Copies are to be retained on the property level and originals sent to home office.
- Prepare and have ready by 7 a.m. each day the Housekeeper’s Report, listing the status of check-outs, stays, vacant, and out-of-order rooms for the night just ended.
- Reconcile Banquet Department using banquet bills.
- Prepare “cash only “ list for restaurant and lounge.
- Assigns rooms in a courteous and efficient manner to all incoming guests.
- Maintains the daily walk-in reservation count sheet.
- Pays special attention to the phone and follows the basic rules of courtesy.
- Records and makes all wake-up calls properly.
- Provides information to guests in a courteous manner.
- Must have complete knowledge of policies and procedures to be followed in emergency situations.
- Completes the night audit by change of shift ant 7 a.m. Gives information to other department heads, especially any information relating to the morning’s breakfast business and meeting set-ups.
- Handles all internal control items as hotel policies and procedures dictate.
- Sees that all reports and vouchers required are on the General Manager’s desk for review and approval.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16