Transportation Patient Engagement Specialist

Transport Patient Engagement Specialist

We?re looking for people who are excited to join our passionate, authentic, and courageous team. We?re uncompromising in the pursuit of excellence: our core values are more than just words on a page - we live and breathe them. To work at our company is to make a promise to help our patients achieve their wildest dreams.

Summary
Our most successful candidates will be energetic, engaging, and deeply compassionate. They will be organized, practical, proactive, and responsive. They?ll be authentic and passionate, able to meet patients where they are, hear them, and respond with grace and directness. They will be able to say what?s so while conveying compassion and concern, putting emphasis on the patient, letting them know that ?we care about YOU.? They will have a high EQ, be both people and process-savvy, and be discerning while not judgmental. There will be people who flow easily with what others call stress while being on call at a moment?s notice to meet people during an important time in their lives.

The most successful candidates will be optimistic and realistic, direct and spacious. They?ll know how to hold the aim of progress, not perfection, and ideally will be able to provide a stabilizing calm or offer a robustly playful presence. The most successful candidates will have some capacity with being entrepreneurial, nimble, and adaptable, regularly ?thinking on their feet.? They?ll enjoy working independently and collaboratively, as part of a larger care team. They will be comfortable with addressing differences and conflict while simultaneously also humble and eager to receive and integrate feedback. They?ll bring great care, integrity, and customer service to all they do. They?ll be able to maintain calmness and composure during high-stress situations. They?ll be passionate about the impact their work makes, eager to perform at their best.

Responsibilities

• Maintain demonstration of values and mission statement

• Establish communication with patients and coworkers to improve the quality of service and patient satisfaction

• Transport patients to the facility to designated areas in an efficient and timely manner

• Follow the routing and scheduling instructions given by the Dispatch Manager

• Accompany patients inside the facility upon arrival and deliver communication to the Receptionist and Dispatch Manager regarding the drop off

• Offer comfort and support to patients and their families

• Respect and protect patient confidence and confidentiality by keeping all sensitive and patient information private

• Follow all protocols and procedures to ensure the safe delivery of patients and their possessions

• Possess excellent driving capabilities

• Possess the ability to de-escalate situations

• Maintain a secure, clean, and healthy work environment

• Routinely comply with the standards set forth by HIPAA

• Work as a highly dependable, independent member of the treatment team

• Ability to maintain flexibility in work schedule

• Must be a committed team player willing to learn new skill sets

Qualifications

• High School Diploma or equivalent; or equivalent experience

• 1-year prior experience working with Substance Abuse populations strongly preferred

• Crisis Intervention Training strongly preferred

• Valid, unrestricted driver?s license

• Clean driving record for at least 3 years

• Must be committed to a drug-free lifestyle and responsible alcohol use

• Personal passion or interest in substance abuse issues strongly preferred

We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us.