What are the responsibilities and job description for the Lead Patient Engagement Specialist position at Oak Grove Recovery?
Patient Engagement Lead
Compensation:
$50,000 Benefits (Vision, Medical, Dental, 401K, Paid Time Off, Family Leave)
Our company operates Residential Treatment Programs for individuals with Substance Abuse Disorder. We seek not merely to restore sobriety, but to transform our patients’ worlds from a state of everlasting darkness to vibrant technicolor. We believe that treatment is local, individualized, holistic, and relational. We’re currently in several states and are rapidly growing nationally.
Summary
The Patient Engagement Lead monitors and provides accountability to the patient engagement specialists and patients in treatment as they embark on their road to recovery. This individual serves as the main staff point of contact for all patient engagement specialists and patients, overseeing activities such as light fitness classes and daily lectures relevant to recovery. They regularly monitor patients, resolve conflicts, respond to critical situations, and collaborate with clinical staff to support the recovery process and maintain the cleanliness of the facility.
Responsibilities
Supervise all patient engagement specialists
Provide training for all new patient engagement specialists
Create and manage daily work schedules for patient engagement specialists
Monitor productivity and ensure adequate coverage among specialists
Track patient engagement processes and provide feedback and guidance
Ensure proper documentation by patient engagement specialists
Host monthly staff meetings for all patient engagement specialists
Enforce and communicate policies and procedures
Schedule transportation for patients
Provide time management supervision for specialists
Ensure monitoring of meals in dining areas, including portion control and accommodations for patients unable to attend meals
Ensure specialists lead light daily fitness classes and enrichment activities such as guided meditation and community building
Ensure specialists attend and monitor off-campus enrichment activities with outside vendors
Ensure facilitation of non-therapy groups as assigned
Monitor patient movement and maintain presence in all patient areas
Lead community meetings to discuss treatment aspects and resolve patient conflicts
Ensure specialists implement one-on-one patient engagement and retention tactics
Ensure supervision of trips to off-campus 12-step recovery meetings
Monitor patient compliance with treatment protocols and involve clinical staff as necessary
Oversee daily facility cleaning duties as assigned
Perform additional tasks as assigned by the supervisor
Work as a dependable, independent member of the treatment team
Commit to ongoing learning and teamwork
Qualifications
High School Diploma, GED, or equivalent experience
1 year experience working with Substance Abuse populations strongly preferred
Ability to remain calm in stressful or high-risk situations
Skilled in de-escalation and harm prevention
Strong problem-solving and critical thinking skills
Crisis Intervention Training strongly preferred
Comfortable managing conflict
Physical ability to run and strength to disarm/defuse tense situations
Commitment to a drug-free lifestyle and responsible alcohol use
Personal passion or interest in substance abuse issues strongly preferred
Authorization to work in the US is required
We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us.