What are the responsibilities and job description for the Patient Services Coordinator position at Oak Dental Partners?
Join Our Team as a Patient Services Coordinator
Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice. In this key role, you'll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we'd love to hear from you
Job Summary
The patient services coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office's day-to-day operations.
Responsibilities
- Answer phone calls and emails, scheduling patient appointments.
- Verify insurance information and process billing and payments.
- Greet patients and ensure they are checked in properly.
- Manage patient records and ensure that all forms are completed.
- Coordinate patient follow-up and reminders for appointments.
- Handle office correspondence, including scheduling, rescheduling, and cancellations.
- Maintain and update office calendars.
- Assist with patient referrals and coordination of care with specialists.
Qualifications
- High school diploma or equivalent.
- Previous experience in a dental office or customer service role is preferred.
- Excellent communication and organizational skills.
- Knowledge of dental office management software.
Work Environment
- Mostly desk-based with some patient interaction in the reception area.
- Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills.
What We Offer
- Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life)
- Company Provided Life Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Flexible Spending Account (FSA)
- 401(k) Plan
- Learning Management System (LMS) to keep your skills sharp
- Opportunities for professional growth and development
- A great collaborative team environment