SURGERY SCHEDULER I

Summary:  Schedules surgical and diagnostic appointments for patients by telephone or in person and provides patient education by performing the following duties.

Essential Functions: 
•    Obtains new patient referrals via telephone or insurance websites.
•    Obtains authorizations for procedures, diagnostic testing, medication authorizations, pre-operative testing, or surgeries as required by patient’s health care insurers or managed care providers.
•    Schedules internal and external appointments, procedures, and surgeries.
•    Reviews surgical procedures with patients, providing education and review of necessary documents and secures patient’s signatures on required documents.
•    Confirms patient surgical and diagnostic appointments with appropriate facilities and ensures transport of appropriate documents.
•    Schedules pre-admission testing, surgical clearance appointments with patient’s Primary Care Physician office, Cardiology or other specialty practices.
•    Timely review of pre-operative testing results and forwards abnormal test reports to surgeon, physician assistant and clinical coordinator.  Communicates same with patient’s Primary Care Physician regarding medical clearances.
•    Prepares and collates surgical paperwork and ensures timely delivery to surgical site.
•    Reviews chart for completeness and accuracy by ensuring all pertinent studies/diagnostics are available prior to pre-operative testing and surgeries.
•    Immediately greets and directs patients and visitors, answers telephone calls promptly and courteously.
•    Utilizes Electronic Medical Record to document all patient communications.
•    May assist with check-in and check-out as assigned.
•    Other duties may be assigned.

Qualifications                               
•    Formal training as a Medical Assistant, Clinical Coordinator, Athletic Trainer or Licensed Practical Nurse; or two to four years related experience and/or training; or equivalent combination of education and experience.
•    Graduate of an accredited medical assistant, nursing or ATC program; holds a current license.
•    Current CPR/AED Certification.                 
•    Customer service skills.
•    Knowledge of third party insurance.
•    Previous medical office experience including surgical and office scheduling and patient education.
•    Excellent verbal communication skills.
•    Must be able to work closely with physicians and other team members.
•    Computer literate.
•    Detail oriented, outgoing and professional. 
•    Two years clinical experience in an orthopaedic setting.
•    Must be able to work until 6:00 pm.
•    Team player.
•    Electronic Medical Records experience preferred.
•    Prior research experience helpful.
•    Bi-lingual/Spanish skills for interpreting a plus