What are the responsibilities and job description for the PT/OT FRONT DESK COORDINATOR position at OAA Orthopaedic Specialists?
PT Front Desk Coordinator - Lehighton
Summary: The Front Desk Coordinator will provide clerical support for the day-to-day activities of our orthopaedic rehabilitation facility through coordination of patient care across all specialties. The Front Desk Coordinator will provide exceptional customer service to the physical and occupational therapy patients of OAA Orthopaedic Specialists.
Essential Functions:
- Demonstrates excellent customer service with patients and visitors, both in-person and on the phone
- Immediately greets and directs patients and visitors
- Schedules appointments in the electronic medical record.
- Answers telephone calls promptly and courteously.
- Utilizes resources to contact patients to reschedule appointments as needed
- Completes patient check-out procedures including collecting payment, scheduling follow up appointments, and providing patient with instructions as needed
- Updates, and maintains accurate patient insurance information
- Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution
- Collects co-payment and balances from patients and reconciles daily cash report
- Collects payment for durable medical equipment and files appropriate paperwork
- Receives medical records requests and disability forms
- Records patient communications within the electronic medical record
- Other duties may be assigned
OAA Orthopaedic Specialists has been the preferred choice of the Lehigh Valley for comprehensive orthopaedic care for over fifty years. Our mission is to be the region’s premier medical provider focused exclusively on orthopaedic care. To achieve this mission, OAA Orthopaedic Specialists seeks to employ individuals that strive to put the needs of our patients first and foremost. With internationally renowned physicians, state-of-the-art technologies, and various locations, OAA is home to some of the area’s best and brightest employees.
OAA offers a great benefits package to include Health/Dental/Vision, Company paid Life/LTD and AD&D insurance, paid vacation, holiday and sick leave, and a 401(k) plan.
OAA is an equal-opportunity employer.
Qualifications:
Qualifications
- High school diploma and one to three years related experience and/or training; or equivalent combination of education and experience
- Computer experience required
- Knowledge of third-party insurance preferred
- Previous medical office experience preferred
- Excellent verbal communication skills
- Prior customer service experience