What are the responsibilities and job description for the Administrative Coordinator position at O2B Early Education?
Join the O2B Kids Team!
O2B Early Education is on the lookout for a friendly and detail-oriented Licensing & Compliance Support Specialist! We are committed to maintaining the highest standards in early childhood education and ensuring all our centers are compliant with state regulations. If you’re excited about supporting our mission with an eye for detail and a passion for early education, we want to hear from you!
About Us:
Since our inception in Gainesville, FL, in 1998, O2B Kids has grown to have numerous locations across Florida, Georgia, Minnesota, Missouri, Alabama, and many more states! We believe in fostering a fun and supportive environment for our staff and children alike.
Responsibilities:
- Provide day-to-day administrative support to school Directors, Administrators, and corporate leadership.
- Serve as a first point of contact by answering and managing the main corporate phone line, assisting callers and directing questions to the appropriate team.
- Provide excellent internal and external customer service with a focus on responsiveness, follow-up, and building positive relationships.
- Manage user access requests and account updates across multiple company systems and platforms.
- Maintain and update key administrative reports, including enrollment, projected enrollment, sales, arrears, and collections reporting.
- Identify trends and areas requiring attention and communicate updates to leadership.
- Provide support with past-due tuition and collections, including weekly reporting and collection correspondence.
- Follow established administrative calendars, processes, and recurring task schedules to ensure deadlines are met.
- Assist leadership with inbox management and day-to-day communications.
- Support business and child care license renewals and annual agency profile updates.
- Conduct routine audits of administrative processes, provide feedback and training, and help ensure accuracy and consistency across locations.
- Assist with special projects and process improvement initiatives.
- Provide general office support, including preparing documents, making copies, mailing materials, ordering supplies, and assisting with meeting preparation.
- Provide administrative support to other departments as needed, including Hiring and Accounts Payable.
- Maintain and update company administrative resources, spreadsheets, tools, and shared information.
- Contribute to a positive workplace culture by supporting teammates, communicating professionally, following established systems, remaining open to feedback, and approaching work with a solutions-focused attitude.
- Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
- Excellent written and verbal communication skills.
- Strong customer service skills and a professional, helpful approach when working with employees, leaders, families, and outside contacts.
- High attention to detail and commitment to accuracy.
- Comfortable learning and working within multiple software systems and online platforms.
- Proficiency with email, spreadsheets, and standard office technology.
- Ability to work independently while also collaborating effectively with a team.
- Strong follow-through and the ability to identify what needs attention without constant direction.
- Comfortable working with reports, tracking information, and performing routine audits.
- Ability to handle confidential or sensitive information professionally.
- Willingness to learn new processes, accept feedback, and adapt as organizational needs change.
- A positive, dependable, team-oriented approach and a genuine desire to help others succeed.
BENEFITS
- First four weeks of tuition for two children free at time of hire
- Paid holidays for full-time employees
- Paid time off for full-time employees
- Health insurance for full-time employees
- Dental, Vision, and other voluntary plans for full-time employees
- Pet Insurance
- TeleDoc
- 529 college savings plan
- Direct deposit and paperless pay checks
- 401(k) with employer contribution
- Employee snack and coffee station
- $1,000 employee referral bonus for each referred employee
- $250 employee referral bonus for each referred student
- Wage is based on experience and credentials
Want to learn more about O2B Kids? Check us out at www.o2bkids.com
O2B Kids is an equal opportunity employer.