Senior Business Analyst – QA

About The Role

Sr Business System Analyst

North Carolina

The NC Department of Health and Human Services (DHHS) is seeking a senior Business Analyst / Software Tester to support the implementation of a statewide IT project for Division of Public Health (DPH).

Description Of Work

This hybrid role combines business analysis with software quality assurance testing responsibilities. This senior BA / Tester role will work with the business and other stakeholders to support the business process analysis. This role will work with multiple internal and external stakeholders to capture requirements, business process workflows and develop other BA artifacts using North Carolina Department of Information Technology Business Analysis Team tools and templates. This role will also perform QA and Testing work and ensure our applications run smoothly.

RESONSIBILITIES

Business Analyst Duties

• Develop a strong understanding of the functions, uses and requirements for the system
• Gather, analyze, and document business requirements from stakeholders.
• Identifying and documenting current and future state process workflows
• Developing documents such as: Business objects inventory list Reports, email notifications and Forms List, Email Notifications/Letters Inventory List, User Stories, Permission Matrix, Wireframes
• Additional development of documents may include but is not limited to entity relationship diagrams, data dictionaries, system context diagrams
• Preparing and maintaining project documentation and artifacts including analysis, reports and user documentation
• Help business develop use cases
• Translate business needs into functional specifications and user stories.
• Collaborate with development teams to ensure requirements are understood and implemented correctly
• Supporting required system go-live activities
• Documenting gap analysis
  
  

Software Testing Duties

• Execute manual and automated test cases to validate software functionality, performance, and security.
• Perform data migration testing to ensure accurate transfer of data between systems.
• Conduct back-end testing, including validation of APIs, server-side logic, and integration points.
• Write and execute database queries (SQL) to verify data integrity and consistency.
• Identify, document, and track software defects using issue tracking tools (e.g., Jira, QC, ADO).
• Collaborate with developers and product teams to resolve bugs and improve application quality.
• Perform regression, integration, and user acceptance testing (UAT).
• Create and maintain test plans, test scripts, and testing documentation.
• Ensure compliance with QA standards and best practices.
• Strong English comprehension and communication skills (spoken and written) for clear documentation and effective user support.
• Ability to work autonomously and be a "self-starter"
• Experience working in a fast-paced Agile Testing environment
  
  

Knowledge, Skills And Abilities / Competencies

• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
• Strong writing and communication skills
• Collaboration and relationship-building with their team members and clients
• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
• Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
• Ability to prepare and present oral and written documents clearly and concisely
• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
• Understanding of Software Development Lifecycle (SDLC) concepts and process
• Knowledge of and experience with IT Service Management best practices and principles
• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
  
  

Proficiency in writing SQL queries and understanding relational databases

• Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups
• Public Health or other health systems experience is desired
• Must have familiarity with agile methodology, tools and frameworks, i.e. scrum, kanban
  
  

Skill

Extensive knowledge of business system analysis techniques and testing methodologies

Demonstrated experience in gathering business requirements and development of business rules and process flow.

Proven experience with business process design, definition and/or re-design.

Experience with Business Analysis methodologies and problem solving

Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project

Excellent communication skills (both verbal and written)

Proficiency in writing SQL queries and understanding relational databases

Demonstrable analytical skills and an attention to detail.

Excellent creative thinking and problem solving skills Proactive, quality oriented, with demonstrated leadership and team building skills.

Experience working for State government

Healthcare related experience

Knowledge Creating Context Diagram and Functional decomposition

Experience with DPH public health lab system and programs

Familiarity with agile methodology, tools and frameworks, i.e. scrum, kanban

Experience with manual and automated testing, data migration testing, back-end testing, validation of APIs, server-side logic, integration points

Identify, document, and track software defects using issue tracking tools (e.g., Jira, QC, ADO).

Experience with automated testing tools like UFT, Tosca, NeoLoad, Selenium.

Key Responsibilities & Skills

• Business Requirements Gathering
• Business Process Workflow Design
• Functional Specification Development
• User Story Creation
• Gap Analysis
• Stakeholder Collaboration
• Agile Business Analysis (Scrum/Kanban)
• Test Planning & Strategy
• Manual Testing Execution
• Automated Testing Execution
• Regression & Integration Testing
• User Acceptance Testing (UAT)
• Data Migration Testing
• API & Back-end Testing
• SQL Query Development for Data Validation
• Defect Identification & Tracking
• Issue Tracking (Jira / Azure DevOps / QC)
• QA Standards Compliance
• SDLC Knowledge
• IT Service Management (ITSM) Practices
• Microsoft Office Suite Proficiency
• Microsoft Project Management
• SharePoint End-User Administration
  
  

Technical Skills

• SQL
• Jira / Azure DevOps (ADO) / QC
• Selenium / UFT / Tosca / NeoLoad
• Microsoft Office (Word / Excel / PowerPoint / Visio)
• Microsoft Project
• SharePoint
• Agile Project Management Tools (Jira, Azure Boards)
  
  

Education

Bachelor's Degree in Business Administration, Information Systems, Computer Science, Health Informatics, Public Health. Preferred: MBA, Master's in Health Informatics, Master's in Computer Science, MPH.

Industry Experience

• State Government
• Public Health
• Healthcare IT
• Health Systems
• Public Health Laboratories
  
  

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