What are the responsibilities and job description for the Expert Desktop Support Specialist position at O2 Technologies,Inc?
Key Responsibilities & Skills
Associate's Degree in Information Technology, Computer Science, Information Systems, Network Administration. Preferred: Bachelor's Degree in IT, Bachelor's in Computer Science, Master's in Information Technology, Master's in Cybersecurity.
Industry Experience
- Desktop Support & Incident Management
- Customer Service & Communication
- Problem Management & Prioritization
- Technical Documentation & SOP Development
- Project Leadership & Team Coordination
- System Security & Policy Compliance
- Data Migration & User Profile Management
- Hardware Installation & Imaging
- Printer Deployment & Peripheral Configuration
- Application Issue Liaison
- Service Level & Operational Agreement Management
- Travel Availability
- Windows OS (10/11)
- Active Directory (AD) / Azure AD
- Citrix Virtual Apps
- ServiceNow (ITSM)
- Imaging Tools (SCCM / MDT)
- Network Protocols (TCP/IP, DHCP, DNS)
- Printer Configuration & Driver Management
- PowerShell Scripting
- Remote Desktop Tools
- Microsoft Office Suite
- File Server Storage & Backup
- Security Policies & Access Controls
Associate's Degree in Information Technology, Computer Science, Information Systems, Network Administration. Preferred: Bachelor's Degree in IT, Bachelor's in Computer Science, Master's in Information Technology, Master's in Cybersecurity.
Industry Experience
- Government / Public Sector IT
- Transportation (DOT) IT Services
- Desktop Support
- Service Desk Operations
- IT Service Management