What are the responsibilities and job description for the Service Manager (Customer Experience Leaders Encouraged) position at O2 Auto Service Midco LLC?
Up to $10,000 sign-on bonus!
Are you a strong leader from hospitality, restaurant management, hotel operations, or guest services who knows how to build teams, retain customers, and deliver a consistently great experience?
At Auto Care Plus, our Service Managers don’t just run the desk — they set the tone for the entire customer experience. If you’re known for developing people, driving customer loyalty, and leading by example, this role in Fall River, MA may be a great next step in your career.
What You’ll Do:
- Lead and develop a high-performing service advisor team
- Own the customer experience from first contact through follow-up
- Drive customer retention by creating trust, consistency, and accountability
- Coach your team on communication, professionalism, and relationship-building
- Partner closely with technicians to ensure smooth daily operations
- Manage workflow, scheduling, and priorities in a fast-paced environment
- Set clear expectations and hold your team to high service standards
What we offer:
- Starting salary of $60k
- Earn $80 - $100k per year to start (Salary, plus bonus)
- Amazing growth potential!
- Health, dental, and vision benefits
- 401(k) retirement plan with matching (free money)
- Employee Assistance Program
- Paid time off, Paid vacations, Paid training
- Opportunity to be a trusted partner in a growing business
- Support from a team of dedicated professionals
- Discounts on auto repair, and more!
What We’re Looking For:
- Leadership experience in hospitality, hotel management, restaurant management, retail leadership, or customer service operations
- Proven ability to build teams, coach employees, and drive performance
- Strong customer-focus with an emphasis on loyalty and repeat business
- Excellent communication and problem-solving skills
- Organized, confident leader who leads from the front
- (Automotive experience is a plus, but not required — the right leader can be trained)
Why Auto Care Plus?
- Family-owned, independent company with 20 locations across New England
- Leadership role with real influence over culture and customer experience
- Training and support to grow into the automotive industry
- Competitive pay, benefits, and career advancement opportunities
- A company that believes hospitality-level service belongs in automotive
Ready to Lead a Team and Make an Impact?
If you’re a hospitality leader looking to bring your people-first approach into a stable, growing industry, we want to hear from you!
Apply today and lead the customer experience at Auto Care Plus!
#AM1
Salary : $80,000 - $100,000