Restaurant Supervisor

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance 
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Restaurant Supervisor
Location: Doubletree Hotel, Aurora. Jackdaw Restaurant

Restaurant Supervisor.pdf

Essential Responsibilities

• Assist the Restaurant Manager/Food & Beverage Manager in leading, training, and mentoring team members, including recruitment, hiring, coaching, evaluations, and progressive discipline.

• Supervise the floor during meal periods to ensure service standards are consistently met.

• Ensure checklists, requisitions, and opening/closing procedures are completed each shift.

• Communicate effectively (verbally and in writing) to provide clear direction to team members.

• Observe team member performance and encourage improvement where needed.

• Ensure staffing levels are appropriate based on business needs.

• Conduct pre-shift and departmental meetings to share relevant updates (e.g., occupancy, menu changes, safety, promotions, HR updates).

• Communicate confidently with guests and staff, listen attentively, respond appropriately, and provide accurate information.

• Remain calm and professional during emergencies or peak business activity, serving as a role model for the team.

• Ensure SOPs for all outlets are in place and compliant with federal, state, local, and OHM requirements (e.g., ServSafe, EcoSure, Responsible Vendor).

• Ensure steps of service outlined in training are followed daily.

• Interact positively with guests, promote facilities/services, and resolve concerns to satisfaction.

• Coordinate and document reservations; organize special events such as receptions, tastings, and patio parties.

• Maintain rapport with other departments and attend relevant meetings.

• Monitor food quality and service standards; verify temperatures, taste, and appearance of menu items.

• Provide guidance and adjustments to maintain consistency.

• Use hotel/restaurant systems to create forecasts, revenue reports, and accurate correspondence.

• Follow cash handling procedures and ensure compliance by team members.

• Maintain outlet cleanliness daily.

• Solicit and document guest feedback on food and service.

• Assist managers with monthly beverage and quarterly inventory processes.

• Submit accurate daily and monthly reports in a timely manner.

• Support Marketing and Social Media Manager with promotions, menu updates, and collateral.

• Assist in planning and executing special events and banquets.

• Embrace O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.

• Perform other duties and responsibilities as required or requested.

Supportive Functions

• Ensure equipment is properly maintained; report and follow up on repair needs.

• Conduct competitive research and provide recommendations based on trends.

• Support the entire F&B operation, including special projects, promotions, PR, and marketing as assigned.

• Attend mandatory divisional and staff meetings.

• Use Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Publisher, Canva, and related programs.

• Maintain a clean and organized work area.

• Demonstrate positive leadership that inspires team members to exceed standards.

• Maintain reliable attendance in accordance with company standards.

• Fully comply with OHM rules, safety standards, and policies; violations may result in disciplinary action.

Hours

• Scheduling may vary and include nights, weekends, and holidays.

Education & Experience

• Minimum of 2 years of food & beverage/restaurant experience; management experience preferred.

• Compliance with safe food handling requirements as mandated by state and OHM.

Skills & Abilities

• Proficient in Microsoft Office Suite (Word, Excel).

• Professional appearance and demeanor.

• Strong leadership, organizational, and communication skills.

• Ability to motivate and manage diverse team members.

• Effective under pressure with strong problem-solving abilities.

• Excellent verbal and written communication skills.

• Ability to multitask, prioritize, and deliver results.

• Ability to maintain diplomacy and tact in all interactions.

• Community-oriented, maintaining a positive reputation.

Physical Requirements

• Lift and carry up to 50 lbs regularly and occasionally exceed 40 lbs overhead.

• Bend, stoop, and transport food, utensils, or products weighing up to 10 lbs.

Physical Activities

• Stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, typing, grasping, talking, hearing, and repetitive motion.

Environmental Conditions

• Primarily indoors with some exposure to temperature changes.

• May experience extremes of heat or abrupt temperature shifts causing noticeable discomfort.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications